Hybrid Security Operations Lead

MFort Security Services; Chicago (IL); Hybrid; USD 50,000 - 65,000; Full time

Job summary

MFort Security Services in Chicago seeks an Operations Manager to oversee daily field operations and support office management in a hybrid role. You will serve as a liaison between clients, employees, and management, ensuring operational excellence across multiple residential and commercial sites.

The ideal candidate brings strong leadership, clear communication, and superb organizational skills, with experience in scheduling, staffing, timekeeping, and compliance.

Qualifications

• High school diploma or GED required.
• Strong leadership and communication abilities.
• Experience in scheduling, staffing, and timekeeping."

Responsibilities

• Serve as a key point of contact between employees and management.
• Maintain on-site coverage and respond to operational emergencies.
• Assist with shift coverage, open positions, and scheduling changes.
• Coordinate all scheduling updates with management, clients, and site supervisors.
• Supervise staff and perform regular on-site visits to ensure service quality.
• Attend client meetings and assist with new site startups.
• Collaborate with management to ensure staffing levels meet contractual requirements.

Skills

Leadership

Communication

Organizational skills

Scheduling

Customer service

Multitasking

Microsoft Office

Timekeeping

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling platforms

Job description

MFort Security Services in Chicago seeks an Operations Manager to oversee daily field operations and support office management in a hybrid role. You will serve as a liaison between clients, employees, and management, ensuring operational excellence across multiple residential and commercial sites.

The ideal candidate brings strong leadership, clear communication, and superb organizational skills, with experience in scheduling, staffing, timekeeping, and compliance.