Residential Sales Manager

Gem Plumbing & Heating; Lincoln (RI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

PTO

Holiday Pay

Disability Insurance

Life Insurance

FSAs

Culture & Training

Job summary

Gem Plumbing & Heating is seeking a Residential Sales Manager for our Home Services Business. You will lead and manage Sales/Comfort Advisors to drive revenue, expand the customer base, and ensure exceptional customer experiences.

Develop and execute sales strategies to meet growth objectives and foster a motivated, customer-centric team. You will oversee performance, reporting, and collaboration with Marketing to promote programs and maintain a strong off-peak workload, while coordinating with

Qualifications

• 5+ years of residential sales experience with a track record of meeting or exceeding targets.
• Experience in the home services industry is highly preferred.
• Strong leadership and ability to inspire and manage Comfort Advisors.

Responsibilities

• Lead, mentor, and motivate Sales/Comfort Advisors to meet and exceed sales goals.
• Monitor sales performance metrics and implement improvements.
• Prepare regular sales reports for senior management.
• Develop and implement sales strategies to grow revenue and market share.
• Collaborate with Marketing to promote programs and manage off-peak workload.
• Coordinate handoffs between sales and installation for excellent customer experiences.
• Conduct meetings to review targets, share best practices, and drive performance.
• Lead commission reviews and participate in recruitment and training efforts.

Skills

Leadership

Sales Management

Team Motivation

Job description

Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high-quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.

As a Residential Sales Manager for our Home Services Business, you will lead and manage the Sales and/or Comfort Advisors to drive revenue growth and meet sales targets. You will play a critical role in developing and executing sales strategies, expanding our customer base, and ensuring exceptional customer experiences. You will drive sales success, foster a motivated team, and maintain a customer-centric approach to help our Home Services Business thrive and achieve its growth objectives

Responsibilities

• Lead, mentor, and motivate the Sales and/or Comfort Advisors to achieve and exceed sales goals.
• Monitor and analyze sales performance metrics to identify areas of improvement and implement corrective actions.
• Facilitate, track, and evaluate daily, weekly, and monthly sales performance.
• Prepare and present regular sales reports to senior management, highlighting achievements and areas requiring attention.
• Develop and implement effective sales strategies to maximize revenue and market share.
• Work with the Marketing Manager to develop and promote new programs to maintain a strong off-peak workload.
• Identify opportunities for business expansion and collaborate with the Marketing team to develop targeted sales campaigns.
• Coordinate with other departments to ensure smooth sales-to-install handoffs and exceptional customer experiences.
• Conduct regular meetings with Sales and/or Comfort Advisors to communicate sales targets, share best practices, and foster a collaborative work environment.
• Review all proposals in the quote tool for options and approved discounts.
• Hold Sales and/or Comfort Advisors accountable for quoting in the home and leading with financing.
• Attend managers' meetings focusing on the sales and performance of the department and procedure changes.
• Prepare and conduct Sales and/or Comfort Advisor commission reviews with follow-up on performance issues.
• Participate in recruiting and training efforts to build a team of skilled and high-performing Sales and/or Comfort Advisors.
• Ensure all company vehicles are maintained according to fleet policy.
• Other duties/tasks as necessary.

Required Qualifications

• Proven experience (5+ years) in residential sales, with a track record of meeting or exceeding sales targets.
• Prior experience in the home services industry is highly preferred.
• Strong leadership and team management skills, with a demonstrated ability to lead and inspire Comfort Advisors.

Benefits

• Medical, Dental, and Vision Insurance
• 401K Plan with Company Match
• Uncapped Paid Time Off
• Holiday Pay
• Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Account
• Great Company Culture
• Continuous and extensive training and development

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.