Sales Rep (Comfort Advisor)

GEM Plumbing & Heating Services, LLC; Raynham (MA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Base pay + commission

Car allowance

Medical, dental, and vision insurance

401K with company match

Holiday pay

Long-term disability

Company paid life insurance

Flexible spending account

Company iPhone & iPad

Training and development

Job summary

GEM Plumbing & Heating Services, LLC, located in Raynham, MA, seeks a Comfort Advisor to travel to customer appointments, provide prompt and accurate price quotes, and drive sales with financing options. You will build client relationships, pursue new business, and ensure an exceptional customer experience across in-home consultations.

The role requires strong communication, customer service, and problem-solving skills, plus experience with field sales tools like Service Titan and On Call Air.

Qualifications

• Bachelor's degree or equivalent years of experience in a sales role.
• Excellent customer service and communication skills.
• Organizational and time management skills for multiple tasks and projects.

Responsibilities

• Develop and implement sales strategies to explore new business opportunities and identify key decision-makers.
• Provide customers with prompt and accurate price quotes, highlighting financing options.
• Coordinate with other departments to ensure smooth sales-to-install handoffs and excellent end-to-end service.
• Collaborate with Sales Reps/Comfort Advisors to share targets and best practices.
• Prepare and deliver regular sales reports to management.
• Conduct outbound follow-up calls via phone and email.
• All appointments conducted in-home to tailor solutions.
• Prospect to generate new leads (target ~10%).
• Assume additional duties to support team success.

Skills

Bachelor's degree

Customer service

Communication

Time management

Problem solving

Education

Bachelor's degree

Tools

Service Titan

On Call Air

Job description

GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.

While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!

As the Comfort Advisor, you will be responsible for traveling lead generated appointments and providing customers with prompt and accurate price quotes. Use On Call Air software technologies tailored software to meet their specific needs. You will cultivate and manage client relationships, identify, and pursue new business opportunities, and ensure exceptional customer experiences.

Responsibilities

• Develop and implement effective sales strategies to explore new business opportunities, including the identification of key decision-makers within targeted leads.
• Provide customers with prompt and accurate price quotes, showcasing the latest technologies tailored to meet their specific needs, with a focus on leading with financing options.
• Collaborate seamlessly with other departments to facilitate smooth sales-to-install handoffs, ensuring an exceptional end-to-end customer journey.
• Engage with fellow Sales Reps/Comfort Advisors to communicate sales targets, share best practices, and foster a collaborative work environment that drives success.
• Prepare and deliver regular sales reports to management, highlighting achievements and areas that require attention for continuous improvement.
• Conduct outbound follow-up calls to existing clients through both telephone and email.
• All appointments conducted in-home to provide personalized and tailored solutions.
• Proactively prospect to generate 10% of leads, showcasing your ability to identify and pursue new business opportunities.
• Additional duties as assigned, contributing to the overall success of the team and organization.

Required Skills And Experience

• Bachelor's degree or equivalent years of experience in a sales role
• Excellent customer service and communication skills
• Organizational and time management skills to manage multiple task, sometimes for multiple projects, at once
• Problem solving abilities to correct any challenges or inefficiencies for the best results
• Prior sales experience a plus
• Experience with software such as Service Titian and On Call Air is highly preferred
• Prior experience in the construction industry a plus but not required

Environment

• Moderate to loud noise levels in the work environment.
• Flexibility in working hours, including evenings, early mornings, occasional severe weather events, and weekend or holiday hours.
• Work settings both indoors and outdoors, encompassing various climate conditions ranging from very cold to very hot and humid.

Physical Abilities

• Ability to use a computer for extended periods, involving sitting, keyboard entry, and use of office equipment.
• Effective communication skills using both computer and phone/smart devices.
• Vision capabilities include close vision, distance vision, and adaptability.
• Physical agility involves reaching, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, and climbing.
• Ability to carry supplies, up to 25 lbs.

Benefits & Perks

• Draw Base with Commission Plan
• Car Allowance
• Additional Bonus Opportunities!
• Medical, Dental, and Vision Insurance
• 401K Plan with Company Match
• Holiday Pay
• Long Term Disability
• Company Paid Life Insurance
• Flexible Spending AccountGreat Company Culture
• Fitted and Customized Company Uniforms
• Company iPhone & iPad
• Continuous and extensive training and development

GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.