Residential Restoration Solutions Specialist

SERVPRO Team Wall - 9695; Annapolis (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Compensation

Job summary

SERVPRO Team Wall - 9695 in Sparks/Glencoe, MD seeks a Customer Solutions Representative (Residential Account Manager) to guide homeowners through restoration projects. You will present estimates, coordinate with production teams, and ensure a superior customer experience from start to finish.

The role emphasizes relationship-building, problem solving, and multi-project coordination in an in-office setting, with opportunities for advancement and a competitive compensation package.

Qualifications

• Excellent communication skills and customer empathy.
• Strong organizational and detail-oriented approach.
• Customer-focused with a drive to build lasting relationships.
• Proactive problem-solving and solution orientation.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Manage residential restoration and reconstruction opportunities from estimate through project completion.
• Deliver and explain estimates to homeowners.
• Follow up with customers and convert opportunities into sold projects.
• Coordinate with operations, estimating, construction, insurance adjusters, and accounting.
• Provide proactive project updates and exceptional customer communication.
• Resolve issues quickly while advocating for customer and company.
• Maintain accurate documentation in company systems.
• Build long-term relationships that create outstanding customer experiences.

Skills

Exceptional communicator

Highly organized

Customer-focused

Relationship-building

Problem solving

Project coordination

Job description

SERVPRO Team Wall - 9695 in Sparks/Glencoe, MD seeks a Customer Solutions Representative (Residential Account Manager) to guide homeowners through restoration projects. You will present estimates, coordinate with production teams, and ensure a superior customer experience from start to finish.

The role emphasizes relationship-building, problem solving, and multi-project coordination in an in-office setting, with opportunities for advancement and a competitive compensation package.