Residential Property Operations Lead

Socket.dev; Dowagiac (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

The Pokagon Band of Potawatomi Indians is seeking an Assistant Rental Manager to support the Rental Manager in day-to-day operations of residential housing properties. Responsibilities include applicant waitlists, screenings, tenant orientation, and rent collection.

Responsibilities also cover inspections, budgeting support, lease compliance, waitlist updates, tenant communications, and coordinating maintenance repairs with emphasis on HUD rules and maintaining a responsive housing program.

Qualifications

• Associate degree or 2 years of relevant experience may be substituted for degree.
• Willing to consider two (2) years of relevant experience or a combination of education and experience in lieu of degree.
• Intermediate proficiency with Microsoft Excel and Microsoft Word is required.
• Strong delivery of positive service and excellent communication skills, both oral and written.

Responsibilities

• Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner and generate work orders.
• Assist the Rental Property Manager with supervising and providing direction to administrative support personnel. Work closely with Maintenance Manager to complete unit turns as quickly as possible.
• Analyze financial & housing management reports to efficiently allocate resources to rental unit management.
• Assist with project management of housing village development, capital improvements, and repairs.
• Assist Rental Manager with annual budget preparation.
• Oversee periodic inspections of the property and tenant spaces to ensure compliance with leases and proper upkeep of the property.
• Identify tenants who may need additional assistance beyond housing and refer them to resources.
• Calculate monthly rent based on tenant income using HUD and Band Housing formulas for low-income tenants.
• Accept rent payments following cash handling procedures and ensure all funds are accounted for.

Skills

Microsoft Excel

Microsoft Word

Customer service

Communication

Education

Associate degree

Job description

The Pokagon Band of Potawatomi Indians is seeking an Assistant Rental Manager to support the Rental Manager in day-to-day operations of residential housing properties. Responsibilities include applicant waitlists, screenings, tenant orientation, and rent collection.

Responsibilities also cover inspections, budgeting support, lease compliance, waitlist updates, tenant communications, and coordinating maintenance repairs with emphasis on HUD rules and maintaining a responsive housing program.