Residential Programs Supervisor — Empower Staff & Independence

Mental Health Association - Western MA; Longmeadow (MA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Health plan

Retirement Plan (403B)

Paid Time Off

Family Leave

Long Term Disability

Job summary

The Residential Program Supervisor role at Mental Health Association - Western MA provides leadership and support to residential staff to empower participants toward independence and community integration. The position emphasizes a strength‑based approach and person-centered planning across program operations.

Open schedule is Monday–Friday, 9am–5pm (40 hours) with some flexibility. A strong focus on documentation, compliance, and inter-team coordination is required to ensure safe and effective

Qualifications

• Must have strong leadership and supervision abilities.
• Experience training residential staff and ensuring policy compliance.
• Excellent documentation, reporting, and communication skills.

Responsibilities

• Directly supervise, train, and support residential staff to promote autonomy and ensure compliance with all policies.
• Assist staff in engaging residents in daily living activities and monitor participant well-being.
• Conduct regular supervision and staff meetings; monitor attendance, compliance, and document outcomes.
• Oversee program documentation and ensure compliance with regulations; manage records and reports.
• Respond promptly to medical and psychiatric emergencies; notify leadership within required timelines.
• Coordinate communication among nursing, DDS, clinical teams, families, and external providers.
• Manage program timesheets, reports, and participate in on-call rotation; document actions accordingly.
• Collaborate with Human Resources for hiring, scheduling, and maintaining adequate staffing.
• Manage program budgets, ensuring adherence to agency and participant funds protocols.
• Guide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis prevention.
• Monitor medication administration and ensure compliance with MAP standards; facilitate annual training on human rights and fire safety.
• Promote a safe workplace by identifying hazards, reporting accidents, and fostering a positive, collaborative team environment.

Skills

Leadership

Supervision

Staff training

Documentation

Compliance

Communication

Budget management

Staff scheduling

On-call coordination

Education

High school diploma or GED

Bachelor's degree in human services or related field

Tools

MS Office

Job description

The Residential Program Supervisor role at Mental Health Association - Western MA provides leadership and support to residential staff to empower participants toward independence and community integration. The position emphasizes a strength‑based approach and person-centered planning across program operations.

Open schedule is Monday–Friday, 9am–5pm (40 hours) with some flexibility. A strong focus on documentation, compliance, and inter-team coordination is required to ensure safe and effective