Residential Programs Operations Manager

Peopleinc Fr; Swansea (MA); On-site; USD 63,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

403(b) savings plan

Wellness Initiatives

Flexible Spending Account

Job summary

People Incorporated is seeking a Program Operations Manager (POM) to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities, promoting a safe, supportive, and person-centered environment.

Key responsibilities include supervising staff, coordinating service plans, managing budgets, and maintaining licensing compliance.

Qualifications

• Bachelor’s degree in human services or related field plus 2 years’ related experience (1 year supervisory); or Associate’s with 3+ years, 1 year supervisory.
• Excellent oral and written communication skills.
• Ability to demonstrate effective project management skills.
• Ability to supervise or coordinate others in a residential setting serving adults with disabilities.

Responsibilities

• Oversee daily supports, medical needs, and service plans for individuals.
• Supervise, train, and schedule direct care staff.
• Maintain licensing compliance, safety drills, and quality assurance.
• Coordinate with guardians, clinicians, and outside agencies.
• Manage site budgets, payroll, and facility needs.
• Serve in an on-call rotation and assist other sites as needed.

Skills

Communication

Project management

Supervision

Emergency response

Driving/Transportation

Education

Bachelor’s degree in human services

Associate’s degree

Job description

People Incorporated is seeking a Program Operations Manager (POM) to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities, promoting a safe, supportive, and person-centered environment.

Key responsibilities include supervising staff, coordinating service plans, managing budgets, and maintaining licensing compliance.