Program Operations Manager | Residential Care Leader

People, Incorporated; Somerset (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

403(b) savings plan

Wellness Activities and initiatives

Job summary

People Incorporated is seeking a Program Operations Manager to oversee operations at assigned residential sites and ensure quality care for adults with developmental and intellectual disabilities. The role involves supervising staff, coordinating with clinicians and guardians, and ensuring compliance with licensing and safety standards.

The POM will manage service plans, budgets, and facility needs, while supporting a safe, person-centered environment and on-call coverage across sites.

Qualifications

• Bachelor’s degree in human services or related field with two years’ related experience; or associate’s degree with three years’ related experience, one year supervisory.
• Excellent oral and written communication skills.
• Ability to supervise or coordinate others in a residential setting serving adults with developmental and intellectually disabled

Responsibilities

• Oversee daily supports, medical needs, and service plans for individuals
• Supervise, train, and schedule direct care staff
• Maintain licensing compliance, safety drills, and quality assurance
• Coordinate with guardians, clinicians, and outside agencies
• Manage site budgets, payroll, and facility needs
• Serve in an on-call rotation and assist other sites as need

Skills

Supervisory experience

Excellent oral and written skills

Project management

Education

Bachelor’s degree in human services

Associate’s degree

Job description

People Incorporated is seeking a Program Operations Manager to oversee operations at assigned residential sites and ensure quality care for adults with developmental and intellectual disabilities. The role involves supervising staff, coordinating with clinicians and guardians, and ensuring compliance with licensing and safety standards.

The POM will manage service plans, budgets, and facility needs, while supporting a safe, person-centered environment and on-call coverage across sites.