Residential Programs Operations Manager

People, Incorporated; Swansea (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

403(b) savings plan

Paid time off

Short-term Disability Insurance

Long-term Disability Insurance

Employee Assistance Program

Fitness Center on Site

Discounts

Job summary

People Incorporated is seeking a Program Operations Manager (POM) to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities, maintaining a safe, person-centered environment.

The role requires a bachelor’s or associate degree with supervisory experience plus strong communication and project management skills.

Qualifications

• Bachelor's degree in human services or a related field and two years’ related experience, one year in a supervisory capacity; or an associate’s degree and three years’ related experience, one year in a supervisory capacity; or suitable combination of education and experience
• Excellent oral and written communication skills
• Ability to demonstrate effective project management skills
• Ability to follow organization policies, procedures, and management decisions
• Ability to supervise or coordinate others in a residential setting serving developmental and intellectually disabled adults
• Ability to respond adeptly and responsibly to site and division emergencies
• Ability to safely transport individuals using an Agency and/or personal vehicle
• A qualifying criminal background check, driving record, and a valid driver’s license
• A current copy of all required health records and TB assessments

Responsibilities

• Oversee daily supports, medical needs, and service plans for individuals
• Supervise, train, and schedule direct care staff
• Maintain licensing compliance, safety drills, and quality assurance
• Coordinate with guardians, clinicians, and outside agencies
• Manage site budgets, payroll, and facility needs
• Serve in an on-call rotation and assist other sites as need

Skills

Supervisory experience

Staff training

Regulatory compliance

Budgeting

Communication skills

Education

Bachelor's degree in human services or related field

Associate's degree with related experience

Job description

People Incorporated is seeking a Program Operations Manager (POM) to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities, maintaining a safe, person-centered environment.

The role requires a bachelor’s or associate degree with supervisory experience plus strong communication and project management skills.