Program Operations Manager, Residential Services

People, Incorporated; Somerset (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

403(b) Savings Plan

Paid time off

Job summary

People Incorporated is seeking a Program Operations Manager (POM) to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities.

This role maintains a safe, supportive, and person-centered environment, coordinates with guardians and clinicians, manages budgets and payroll, and participates in on-call rotations across sites.

Qualifications

• Bachelor’s degree in human services or related field and two years’ related experience, one year supervisory; or an associate’s degree and three years’ related experience, one year supervisory.
• Excellent oral and written communication skills
• Ability to demonstrate effective project management skills
• Ability to follow organization policies and decisions
• Ability to supervise or coordinate others in a residential setting serving adults with developmental and intellectual disabilities
• Ability to respond adeptly to emergencies and safety needs
• Ability to transport individuals using Agency/personal vehicle
• Criminal background check, driving record, and valid driver’s license
• Current health records and TB assessments

Responsibilities

• Oversee daily supports, medical needs, and service plans for individuals
• Supervise, train, and schedule direct care staff
• Maintain licensing compliance, safety drills, and quality assurance
• Coordinate with guardians, clinicians, and outside agencies
• Manage site budgets, payroll, and facility needs
• Serve in an on-call rotation and assist other sites as needed

Skills

Excellent communication

Project management

Supervisory ability

Education

Bachelor’s degree in human services

Associate’s degree with experience

Job description

People Incorporated is seeking a Program Operations Manager (POM) to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities.

This role maintains a safe, supportive, and person-centered environment, coordinates with guardians and clinicians, manages budgets and payroll, and participates in on-call rotations across sites.