Program Operations Manager RP70

People Incorporated; Fall River (MA); On-site; USD 64,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

403(b) savings plan

Wellness Activities

Job summary

People Incorporated is seeking a Program Operations Manager to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities.

This full-time role involves coordinating with guardians and clinicians, managing service plans, budgets, and on-call coverage to support a safe, person-centered environment across multiple sites in Massachusetts.

Qualifications

• Bachelor’s degree in human services or related field with two years’ related experience, one year supervisory.
• Associate’s degree with three years’ related experience, one year supervisory.
• Excellent oral and written communication skills.
• Ability to demonstrate effective project management skills.
• Ability to follow organization policies, procedures, and management decisions.
• Ability to supervise or coordinate others in a residential setting serving developmental and intellectually disabled adults.
• Ability to respond adeptly to site and division emergencies.
• Ability to safely transport individuals using an Agency or personal vehicle.

Responsibilities

• Oversee daily supports, medical needs, and service plans for individuals
• Supervise, train, and schedule direct care staff
• Maintain licensing compliance, safety drills, and quality assurance
• Coordinate with guardians, clinicians, and outside agencies
• Manage site budgets, payroll, and facility needs
• Serve in an on-call rotation and assist other sites as needed

Skills

Excellent communication

Project management

Supervision in residential setting

Emergency response

Policy compliance

Background check & license

Transporting clients safely

Education

Bachelor’s degree in human services or related field, 2+ years experience (1 year supervisory)

Associate’s degree with 3+ years related experience (1 year supervisory)

Job description

Pay Rate: $68,000

Schedule: Monday -Friday 9am-5pm with 2 weekend shifts per month, flexibility required outside of regular schedule

Program Operations Manager - Full Time

People Incorporated is seeking a Program Operations Manager (POM) to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities. This role plays a key part in maintaining a safe, supportive, and person-centered environment.

Key Responsibilities

• Oversee daily supports, medical needs, and service plans for individuals
• Supervise, train, and schedule direct care staff
• Maintain licensing compliance, safety drills, and quality assurance
• Coordinate with guardians, clinicians, and outside agencies
• Manage site budgets, payroll, and facility needs
• Serve in an on-call rotation and assist other sites as need

QUALIFICATION

• A bachelor’s degree in human services or a related field and two years’ related experience, one year in a supervisory capacity; or an associate’s degree and three years’ related experience, one year in a supervisory capacity; or suitable combination of education and experience
• Excellent oral and written communication skills
• Ability to demonstrate effective project management skills
• Ability to follow organization policies, procedures, and management decisions
• Ability to supervise or coordinate others in a residential setting serving developmental and intellectually disabled adults
• Ability to respond adeptly and responsibly to site and division emergencies
• Ability to safely transport individuals using an Agency and/or personal vehicle
• A qualifying criminal background check, driving record, and a valid driver’s license
• A current copy of all required health records and TB assessments

Why join our Team?

Come work in a rewarding and creative environment that encourages growth, collaboration and community involvement that is exploding with opportunities

At People Incorporated You Will Find a Path To Endless Opportunities And a Rewarding Career! We Offer a Supportive Work Environment, Employee Recognition Program, Professional Development, Opportunities For Growth As Well As Industry-leading Wages And a Comprehensive Benefit Package That Includes

For employees working in benefit eligible positions only**

Available Benefits

• 4 weeks accrued paid time off
• 11 paid holidays annually
• Health Insurance
• Dental Insurance
• Vision Insurance
• 403(b) savings plan
• Wellness Activities and initiatives
• Medical and Dependent Care Flexible Account
• FREE Life and Long-term Disability Insurance
• Short-term Disability Insurance
• Select discounts through LifeMart (i.e., Discount movie and theme park tickets, savings on T-Mobile)
• Employee Assistance Program
• Fitness Center on Site
• Discounts on Auto, Home and Renters Insurance
• Free Financial Planning/Analysis
• Public Service Student Loan Forgiveness Program
• Financial Support with Monthly Student Loan Payments

People Incorporated offers a competitive salary and benefit package that includes health, dental, 403(b), FSA, LTD, Life Insurance and generous accrued time off. To learn more about People Incorporated please visit us online at www.peopleinc-fr.org

Professional Developmental

• Tuition Assistance Program
• Financial support with monthly student loan payments
• Reimbursement for C.N.A. Training and Licensing
• FREE DDS Certificate (Human Service)
• Scholarship Opportunities
• Degree Completion Incentive

People Incorporated is committed to fostering a respectful and supportive work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGTBQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce are key to the success of our agency. We strive to create a workplace where employees feel supported, appreciated, and motivated to grow.

UNITED WAY MEMBER AGENCY

EOE