Program Operations Lead, Residential Services

People, Incorporated; Fall River (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

403(b) retirement plan

Paid time off

Professional development

Job summary

People Incorporated in Fall River, MA is seeking a Program Operations Manager to oversee operations at assigned residential sites. You will ensure quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities, promoting a safe, person-centered environment.

The role requires a bachelor’s in human services or related field with supervisory experience, strong communication and project management skills, and the ability to coordinate

Qualifications

• Bachelor’s degree in human services or related field and two years’ related experience; one year supervisory experience or an associate’s degree with three years related experience and supervisory experience.
• Excellent oral and written communication skills.
• Ability to demonstrate effective project management skills.
• Ability to follow organization policies, procedures, and management decisions.
• Ability to supervise or coordinate others in a residential setting serving developmental and intellectually disabled adults.
• Ability to respond adeptly to site and division emergencies.
• Ability to transport individuals using an Agency or personal vehicle.
• Criminal background check, driving record, and valid driver’s license required.
• Current health records and TB assessments as required.

Responsibilities

• Oversee daily supports, medical needs, and service plans for individuals.
• Supervise, train, and schedule direct care staff.
• Maintain licensing compliance, safety drills, and quality assurance.
• Coordinate with guardians, clinicians, and outside agencies.
• Manage site budgets, payroll, and facility needs.
• Serve in an on-call rotation and assist other sites as needed.

Skills

Communication

Project management

Supervising staff

Policy compliance

Emergency response

Transportation

Background check clearance

Education

Bachelor’s in human services

Associate degree + 3 years experience

Job description

People Incorporated in Fall River, MA is seeking a Program Operations Manager to oversee operations at assigned residential sites. You will ensure quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities, promoting a safe, person-centered environment.

The role requires a bachelor’s in human services or related field with supervisory experience, strong communication and project management skills, and the ability to coordinate