Residential Programs Ops Manager - Compliance & Staffing

People Incorporated; Fall River (MA); On-site; USD 64,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

403(b) savings plan

Wellness Activities

Job summary

People Incorporated is seeking a Program Operations Manager to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities.

This full-time role involves coordinating with guardians and clinicians, managing service plans, budgets, and on-call coverage to support a safe, person-centered environment across multiple sites in Massachusetts.

Qualifications

• Bachelor’s degree in human services or related field with two years’ related experience, one year supervisory.
• Associate’s degree with three years’ related experience, one year supervisory.
• Excellent oral and written communication skills.
• Ability to demonstrate effective project management skills.
• Ability to follow organization policies, procedures, and management decisions.
• Ability to supervise or coordinate others in a residential setting serving developmental and intellectually disabled adults.
• Ability to respond adeptly to site and division emergencies.
• Ability to safely transport individuals using an Agency or personal vehicle.

Responsibilities

• Oversee daily supports, medical needs, and service plans for individuals
• Supervise, train, and schedule direct care staff
• Maintain licensing compliance, safety drills, and quality assurance
• Coordinate with guardians, clinicians, and outside agencies
• Manage site budgets, payroll, and facility needs
• Serve in an on-call rotation and assist other sites as needed

Skills

Excellent communication

Project management

Supervision in residential setting

Emergency response

Policy compliance

Background check & license

Transporting clients safely

Education

Bachelor’s degree in human services or related field, 2+ years experience (1 year supervisory)

Associate’s degree with 3+ years related experience (1 year supervisory)

Job description

People Incorporated is seeking a Program Operations Manager to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities.

This full-time role involves coordinating with guardians and clinicians, managing service plans, budgets, and on-call coverage to support a safe, person-centered environment across multiple sites in Massachusetts.