Residential Programs Manager – LADC Supervisor

Progress Valley Inc; Minneapolis (MN); On-site; USD 75,000 - 110,000; Full time

Job summary

Progress Valley, Inc. is seeking a Program Manager to lead Residential Services, oversee treatment programs, supervise staff, and ensure licensing and fiscal compliance. The role partners with the Senior Director of Clinical Services to implement services and manage quality across programs.

You will coordinate intake, discharge, and crisis response, while advancing staff development, patient-centered care, and collaborative community partnerships in a progressive behavioral health setting.

Qualifications

• LADC license required and board-approved supervisor or ability to obtain.
• Minimum three years of direct chemical health or direct service admin experience.
• Experience in individual and group counseling with understanding of family dynamics.
• Strong written and oral communication skills.
• Excellent time management, prioritization, and follow-through.
• High crisis tolerance and ability to remain steady under pressure.
• Ability to relate to people from diverse backgrounds.
• Computer literacy and experience with budgeting and fiscal management.
• Valid driver’s license and positive driving record.
• Experience supervising staff and program administration preferred.

Responsibilities

• Implements therapy services consistent with agency philosophy and client needs.
• Collaborate with Central Access to maintain or exceed census and completion rates by managing intake and discharge processes.
• Provide counseling services, facilitate groups, and support clients when staff are unavailable.
• Identify client needs and connect them to appropriate internal or external resources.
• Participate in alumni engagement, community education, and advocacy activities.
• Ensure compliance with all local, state, and federal regulations and licensing requirements.
• Maintain ethical and professional standards with staff and clients.
• Conduct chart reviews and audits and ensure documentation accuracy for open and closed files.
• Communicate regularly and transparently with the Senior Director of Clinical Services through reports, meetings, and supervision.
• Recommend policies and program improvements that support organizational objectives.
• Demonstrate emotional regulation, empathy, and constructive communication during conflict or crisis.
• Provide clinical supervision that emphasizes listening, clarity, and supportive accountability.
• Facilitate staff meetings that promote collaboration, safety, and shared understanding.
• Consult with internal and external professionals to ensure comprehensive client care.
• Support staff in navigating client crises and implementing appropriate interventions.
• Recruit, hire, train, supervise, and evaluate staff.
• Organize and supervise daily program operations, including physical plant oversight.
• Manage fiscal policies, authorize expenditures, and assist with budget preparation.
• Develop goals, systems, and procedures that support program success.
• Arbitrate formal client and staff grievances as needed.
• Maintain referral sources and community partnerships.
• Navigate crises with steadiness, positivity, and adherence to therapeutic best practices.
• Adapt program components to meet changing resident needs.
• Maintain a positive, safe, harmonious, and productive work environment.
• Support staff through operational challenges, change, and stress.
• Participate in on-call rotation and respond effectively to emergent needs.
• Ensure staff receive training in EHR systems, clinical practices, and group curriculum delivery.
• Supervise development and maintenance of therapeutic, behavioral, and educational group curricula.
• Attend seminars, conferences, and training to remain current on licensing and best practices.
• Contribute to program development, quality improvement, and service expansion.
• Collect and analyze program and client statistical data to inform improvements.
• May admit and discharge residents with input from counseling staff or in emergencies.
• May hire or terminate employees with approval from management.
• Perform other duties as assigned by supervisor or management.

Skills

LADC license

Supervisor eligibility

Counseling

Communication

Time management

Crisis management

Budgeting

Staff supervision

Diversity & inclusion

Computer literacy

Driving

Tools

EHR systems

Job description

Progress Valley, Inc. is seeking a Program Manager to lead Residential Services, oversee treatment programs, supervise staff, and ensure licensing and fiscal compliance. The role partners with the Senior Director of Clinical Services to implement services and manage quality across programs.

You will coordinate intake, discharge, and crisis response, while advancing staff development, patient-centered care, and collaborative community partnerships in a progressive behavioral health setting.