Residential Programs Manager

Springbrook NY Inc; City of Norwich (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Springbrook NY Inc. is seeking a compassionate Residential Manager to lead a team in our Community Homes. You will oversee daily operations, mentor Direct Support Professionals, and ensure residents receive safe, person-centered services.

The role requires scheduling, on-call participation, documentation reviews for plans and billing, and compliance with state and federal regulations. A college degree is preferred, with supervisory experience and strong communication, organization, and physical

Qualifications

• Minimum three (3) years’ experience working with individuals with developmental disabilities.
• Minimum two (2) years supervisory experience required; four (4) preferred.
• Must be computer literate with ability to learn Springbrook operating systems and applicable software.
• Must be able to lift 50lbs independently and support heavier lifting when needed.

Responsibilities

• Hire, train, supervise, engage and retain Assistant Residential Managers and Direct Support Professionals (DSPs).
• Ensure safety, security, and personal outcomes for residents.
• Lead on-call rotations and coordinate schedule and attendance.
• Complete required documentation reviews to ensure compliance with policies and laws.

Skills

Leadership

Communication

Time management

Team supervision

Education

College degree

Tools

Springbrook software

Microsoft Office

Job description

Springbrook NY Inc. is seeking a compassionate Residential Manager to lead a team in our Community Homes. You will oversee daily operations, mentor Direct Support Professionals, and ensure residents receive safe, person-centered services.

The role requires scheduling, on-call participation, documentation reviews for plans and billing, and compliance with state and federal regulations. A college degree is preferred, with supervisory experience and strong communication, organization, and physical