Residential Programs Leader — People-Centered Care

Anchor Home; Timonium (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

Anchor Home in Baltimore County, MD seeks a Program Manager to oversee daily operations across residential, day, and personal supports. You will supervise House Managers and staff, ensure safety, compliance, and high‑quality services, and collaborate with the Program Director to improve outcomes.

The role requires 5+ years in program management, a bachelor’s degree in a related field, and a valid driver’s license.

Qualifications

• Bachelor’s degree in Human Services, Business Administration, or related field.
• Minimum of 5 years of experience in residential or human services program management.
• Strong understanding of DDA and COMAR regulations and compliance requirements.
• Demonstrated success managing multiple program locations and staff teams.
• Excellent leadership, communication, and problem‑solving skills.
• Valid driver’s license, reliable transportation, and ability to travel between program sites as needed.

Responsibilities

• Oversee daily program operations across residential, day, and personal supports, ensuring compliance and safety.
• Lead staffing, scheduling, attendance, and PCP requirements for comprehensive coverage.
• Conduct and document site visits to monitor quality, documentation, and environment.
• Partner with the Program Director to address deficiencies and maintain audit readiness.
• Provide training and coaching to House Managers; lead program meetings and ensure accountability.
• Maintain client‑centered services aligned with individual support plans and goals.
• Manage budgets related to staffing, supplies, and maintenance; ensure timely reporting.

Skills

Leadership

Communication

Problem‑solving

Staff Development

Driver’s license

Education

Bachelor’s degree in Human Services, Business Administration, or related field

Job description

Anchor Home in Baltimore County, MD seeks a Program Manager to oversee daily operations across residential, day, and personal supports. You will supervise House Managers and staff, ensure safety, compliance, and high‑quality services, and collaborate with the Program Director to improve outcomes.

The role requires 5+ years in program management, a bachelor’s degree in a related field, and a valid driver’s license.