DDA Residential Programs Lead (Multi-Site)

anchorhome; Timonium (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

Anchor Home in Baltimore County, MD seeks a Program Manager to oversee daily operations of residential, day, and personal supports programs, ensuring quality, compliance, and safety across sites.

You will supervise House Managers and staff, coordinate program development, and lead improvements to deliver person-centered services that help individuals thrive in their daily lives and communities.

Qualifications

• Bachelor’s degree in a related field.
• Minimum of 5 years in residential or human services program management.
• Strong understanding of DDA and COMAR regulations.
• Experience managing multiple program locations and staff teams.
• Excellent leadership, communication, and problem-solving skills.

Responsibilities

• Oversee daily operations across all programs, ensuring licensing, health, and safety standards.
• Manage staffing levels, schedules, and attendance to ensure coverage and PCP compliance.
• Conduct site visits to assess program quality, documentation, and environmental conditions.
• Partner with the Program Director to address deficiencies and maintain audit readiness.
• Identify operational gaps and implement process improvements to enhance service delivery and efficiency.
• 24/7 on-call coverage for assigned homes.

Skills

Leadership

Communication

Problem-solving

Staff management

Regulatory compliance

Education

Bachelor’s degree in Human Services, Business Administration, or related field

Job description

Anchor Home in Baltimore County, MD seeks a Program Manager to oversee daily operations of residential, day, and personal supports programs, ensuring quality, compliance, and safety across sites.

You will supervise House Managers and staff, coordinate program development, and lead improvements to deliver person-centered services that help individuals thrive in their daily lives and communities.