Residential Programs Lead: People-Centered & Compliance

Hope Network; Holt (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

403(b) retirement with company match

Generous PTO

Tuition reimbursement and scholarships

Employee Assistance Program (EAP)

Company-paid life insurance

Virtual Concierge Medical Services

Job summary

Hope Network is seeking a Residential Program Manager to oversee two specialized residential programs in Holt, MI, including staff leadership, quality service delivery, and regulatory compliance. This role involves on-call availability and local travel to support a safe, person-centered environment.

The ideal candidate will have a Bachelor's degree in a relevant field, at least four years of leadership experience, and the ability to manage budgets, staffing, and regulatory requirements.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Minimum four years of relevant professional experience, preferably including leadership responsibilities.
• Demonstrated ability to recruit, train, coach, and supervise diverse teams.
• Strong verbal and written communication skills.
• Ability to manage budgets, staffing, scheduling, and operational responsibilities.

Responsibilities

• Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies and funding source expectations.
• Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery.
• Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary.
• Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs as required.
• Support teams in implementing individualized service plans and delivering person-centered care.
• Attend and advocate for individuals served during planning meetings and other key service discussions.

Skills

Leadership

Staff development

Budget management

On-call leadership

Regulatory compliance

Education

Bachelor’s degree in Human Services or related field

Job description

Hope Network is seeking a Residential Program Manager to oversee two specialized residential programs in Holt, MI, including staff leadership, quality service delivery, and regulatory compliance. This role involves on-call availability and local travel to support a safe, person-centered environment.

The ideal candidate will have a Bachelor's degree in a relevant field, at least four years of leadership experience, and the ability to manage budgets, staffing, and regulatory requirements.