Residential Programs Leader — On-Call

Hope Network SE Hegel; Swartz Creek (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

403(b) retirement with company match (

Paid Time Off

Paid training + career growth机会

Tuition reimbursement and scholarship

Employee Assistance Program

Company-paid life insurance

Virtual Concierge Medical Services

Generous PTO

Job summary

Hope Network in Michigan is seeking a Residential Program Manager to lead multiple residential programs with on-call duties. You will supervise staff, ensure regulatory compliance, manage budgets, and deliver person-centered care aligned with individual goals.

Responsibilities include recruitment, coaching, performance reviews, incident review, and collaboration with families and licensing agencies to promote recovery and community integration.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum four years of relevant professional experience, preferably with leadership responsibilities.
• Experience recruiting, training, coaching, and supervising diverse teams.
• Strong verbal and written communication skills.
• Ability to manage budgets, staffing, scheduling, and operations.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies, licensing requirements, accreditation standards, and funding source expectations
• Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery
• Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary
• Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs as required
• Support teams in implementing individualized service plans and delivering person-centered care
• Attend and advocate for individuals served during planning meetings and other key service discussions
• Review incident reports, implement corrective actions, and provide training to prevent reoccurrence
• Lead regular staff meetings and maintain effective communication throughout the program
• Ensure staffing levels meet program needs and create schedules that support quality care and efficient operations
• Monitor payroll, timesheets, staffing hours, and overtime utilization
• Maintain strong working relationships with families, guardians, funding sources, licensing agencies, and community partners
• Oversee program budgets, spending, and monthly financial reports to ensure fiscal responsibility
• Ensure timely completion of documentation, audits, reporting requirements, and regulatory submissions
• Promote community inclusion opportunities that support meaningful engagement and independence
• Oversee facility, vehicle, and property maintenance to ensure a safe and welcoming environment
• Support quality assurance activities, audits, inspections, and compliance initiatives
• Serve as a liaison between Hope Network and external stakeholders
• Perform other duties as assigned

Skills

Leadership

Team development

Communication

Time management

Budget management

Regulatory compliance

Education

Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or related field

Job description

Hope Network in Michigan is seeking a Residential Program Manager to lead multiple residential programs with on-call duties. You will supervise staff, ensure regulatory compliance, manage budgets, and deliver person-centered care aligned with individual goals.

Responsibilities include recruitment, coaching, performance reviews, incident review, and collaboration with families and licensing agencies to promote recovery and community integration.