Residential Programs Director – Care & Compliance

Hope Network NP; Holt (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

403(b) retirement with company match

Generous PTO

Job summary

Hope Network is seeking a Residential Program Manager for Holt, MI, overseeing two specialized programs and leading staff to deliver person-centered care. You will ensure regulatory compliance, budget oversight, and high-quality services while supporting individuals in achieving independence.

This on-site, full-time role requires effective leadership, scheduling, and collaboration with families and providers. The position includes on-call responsibilities and local travel as needed.

Qualifications

• Bachelor's degree in Human Services or related field or equivalent experience.
• Minimum four years of relevant professional experience, preferably with leadership responsibilities.
• Demonstrated ability to recruit, train, and supervise diverse teams.
• Strong verbal and written communication skills.
• Ability to manage budgets, staffing, scheduling, and operational responsibilities.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies, licensing requirements, accreditation standards, and funding source expectations
• Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery
• Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary
• Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs as required
• Support teams in implementing individualized service plans and delivering person-centered care
• Attend and advocate for individuals served during planning meetings and other key service discussions
• Review incident reports, implement corrective actions, and provide training to prevent reoccurrence
• Lead regular staff meetings and maintain effective communication throughout the program
• Ensure staffing levels meet program needs and create schedules that support quality care and efficient operations
• Monitor payroll, timesheets, staffing hours, and overtime utilization
• Maintain strong working relationships with families, guardians, funding sources, licensing agencies, and community partners
• Oversee program budgets, spending, and monthly financial reports to ensure fiscal responsibility
• Ensure timely completion of documentation, audits, reporting requirements, and regulatory submissions
• Promote community inclusion opportunities that support meaningful engagement and independence
• Oversee facility, vehicle, and property maintenance to ensure a safe and welcoming environment
• Support quality assurance activities, audits, inspections, and compliance initiatives
• Serve as a liaison between Hope Network and external stakeholders
• Perform other duties as assigned

Skills

Leadership

People Management

Budgeting

Regulatory Compliance

Quality Assurance

Training & Development

Education

Bachelor's in Human Services or related field

Job description

Hope Network is seeking a Residential Program Manager for Holt, MI, overseeing two specialized programs and leading staff to deliver person-centered care. You will ensure regulatory compliance, budget oversight, and high-quality services while supporting individuals in achieving independence.

This on-site, full-time role requires effective leadership, scheduling, and collaboration with families and providers. The position includes on-call responsibilities and local travel as needed.