Residential Program Manager — People & Programs Lead

Merakey; Delaware; On-site; USD 64,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

DailyPay

Well-being platform

Backup childcare assistance

Counseling services (EAP)

Tuition reimbursement

Online learning access

Job summary

Merakey located in New Castle, DE is seeking a Program Manager, Residential to oversee day-to-day operations, staff supervision, and service delivery for residential programs. You will coordinate activities, ensure high-quality care, and manage a caseload as needed.

The role emphasizes staff development, program oversight, client intake, and collaboration with community partners to improve outcomes. Competitive salary is offered along with comprehensive benefits.

Qualifications

• Knowledge of human services principles, best practices, and evidence-based interventions relevant to the program's focus area.
• Knowledge of community resources, services, and support networks available to program participants, including social service agencies, government programs, and community-based organizations.
• Strong problem-solving skills, with the ability to identify challenges, develop solutions, and make informed decisions in a fast-paced and dynamic environment.
• Excellent organizational skills, with the ability to manage multiple priorities, meet deadlines, and coordinate program activities, resources, and logistics effectively.
• Flexibility and adaptability to respond to changing needs, priorities, and circumstances, adjusting program strategies and approaches as necessary to achieve desired outcomes.
• 2+ Years of Supervisory/Managerial Experience

Responsibilities

• Supervise program staff, providing direction, guidance, and support.
• Conduct regular staff meetings to discuss program goals, updates, and challenges.
• Provide training and professional development opportunities for staff members.
• Delegate tasks and responsibilities to team members, ensuring workload balance.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Foster a positive and inclusive work environment that promotes teamwork and collaboration.
• Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs.
• Develop and implement individualized service plans for program participants.
• Monitor participant progress towards goals and adjust service plans as needed.
• Provide crisis intervention and support to participants experiencing emergencies or crises.
• Ensure participant safety and well-being through regular check-ins and follow-ups.
• Ensure compliance with programmatic requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization in meetings, events, and community forums.
• Perform other duties as assigned.
• Leave Management, Workers Compensation, Unemployment, Performance Management, hiring, remediation and termination.
• Management of Professional services.
• Purchasing of required supplies and reconciliation of receipts.
• On-call responsibilities for region.
• Incident Management in partnership with QCO.
• Understanding of labor to include seniority and overtime rules and contract interpretation.
• Client fund management.
• Intake and distribution of medication.
• Oversight of team compliance of required trainings.
• Oversight of program operations to ensure adherence to monthly budgetary requirements.

Skills

Staff supervision

Program management

Problem-solving

Organizational skills

Flexibility/adaptability

Knowledge of human services

Education

Bachelor's Degree

HS Diploma or GED

Job description

Merakey located in New Castle, DE is seeking a Program Manager, Residential to oversee day-to-day operations, staff supervision, and service delivery for residential programs. You will coordinate activities, ensure high-quality care, and manage a caseload as needed.

The role emphasizes staff development, program oversight, client intake, and collaboration with community partners to improve outcomes. Competitive salary is offered along with comprehensive benefits.