Residential Program Manager- IDD Services

ViaQuest; Steubenville (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid training

Benefits package

Job summary

ViaQuest Residential Services in Steubenville, OH is seeking a Residential Program Manager for IDD Services to oversee services and supports for individuals with developmental disabilities in their homes.

You will supervise Direct Support Professionals, coordinate medical appointments, behavior supports, and community engagement, ensuring quality services, strong communication, and compliant operations. This full-time on-site role requires initiative, reliability, and a customer‑focused mindset.

Qualifications

• Strong customer service and communication skills.
• Supervisory or management experience.
• High school diploma or higher in a related field.

Responsibilities

• Ensure individuals receive quality services and are engaged with the community.
• Coordinate and manage all services and supports for individuals served.
• Use behavioral health interventions to improve outcomes.
• Develop and monitor behavior support strategies and training.
• Collaborate with service team for communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training.
• Monitor staffing hours to ensure coverage for all shifts.
• Provide excellent customer service to individuals, families, and stakeholders.

Skills

Customer service

Communication

Supervisory experience

Education

High school diploma/GED

Bachelor’s/Master’s degree (related field)

Job description

Position:Residential Program Manager- IDD Services

Location: Steubenville, OH

Remote Status: On-Site

Job Id:42316

# of Openings:1

Program Manager

A Great Opportunity/$50,000 per year / Full Time/ On Call required

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.
Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required or Bachelors’ or Masters’ level degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).