Residential Program Manager | Hegel | Full Time 1st Shift with on call

Hope Network; Swartz Creek (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

403(b) retirement with company match (

Generous PTO

Tuition reimbursement

Job summary

Hope Network is seeking an experienced leader to oversee multiple residential programs, ensuring compliance with policies, licensing, accreditation, and funding requirements. You will recruit, train, and coach staff while supporting high‑quality, person‑centered care across teams.

The role emphasizes performance feedback, scheduling, budgeting, and strong collaboration with families and external partners to promote independence for those served.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• Minimum four years of relevant professional experience, preferably with leadership responsibilities.
• Proven ability to recruit, train, coach, and supervise diverse teams.
• Strong verbal and written communication skills and budget management abilities.
• Familiarity with technology systems for oversight and documentation.

Responsibilities

• Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies and licensing requirements.
• Recruit, onboard, train, coach, and develop team members to support quality service delivery.
• Conduct performance reviews and provide ongoing feedback to address concerns.
• Serve as an on‑call leader and respond to emergencies and staffing needs.
• Support teams in implementing individualized service plans and person‑centered care.
• Attend planning meetings and advocate for individuals served.

Skills

Leadership

Coaching & development

Communication

Multi‑tasking

Decision making

Relationship building

Safety & compliance

Education

Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or related field

Experience with leadership roles

Job description

Make a real impact—help someone build independence while building a career, you’re proud of.

What You’ll Do

• Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies, licensing requirements, accreditation standards, and funding source expectations
• Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery
• Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary
• Serve as an on‑call leader and respond to emergencies, staffing concerns, and program needs as required
• Support teams in implementing individualized service plans and delivering person‑centered care
• Attend and advocate for individuals served during planning meetings and other key service discussions
• Review incident reports, implement corrective actions, and provide training to prevent reoccurrence
• Lead regular staff meetings and maintain effective communication throughout the program
• Ensure staffing levels meet program needs and create schedules that support quality care and efficient operations
• Monitor payroll, timesheets, staffing hours, and overtime utilization
• Maintain strong working relationships with families, guardians, funding sources, licensing agencies, and community partners
• Oversee program budgets, spending, and monthly financial reports to ensure fiscal responsibility
• Ensure timely completion of documentation, audits, reporting requirements, and regulatory submissions
• Promote community inclusion opportunities that support meaningful engagement and independence
• Oversee facility, vehicle, and property maintenance to ensure a safe and welcoming environment
• Support quality assurance activities, audits, inspections, and compliance initiatives
• Serve as a liaison between Hope Network and external stakeholders
• Perform other duties as assigned

What We’re Looking For

• A compassionate and proactive leader who is committed to person‑centered care
• Strong leadership, coaching, and team development skills
• Excellent communication and relationship‑building abilities
• Ability to manage multiple priorities while maintaining quality and compliance standards
• Strong critical thinking, problem‑solving, and decision‑making skills
• Experience fostering a positive and engaged team culture
• Commitment to safety, customer service, and continuous improvement
• Ability to work independently while collaborating effectively across teams
• Strong organizational and time‑management skills
• Passion for helping individuals achieve their goals and participate fully in their communities

What You Bring

• Previous supervisory experience in residential services
• Experience working in behavioral health, mental health, rehabilitation, or human services settings
• Experience managing residential programs and regulatory compliance requirements
• Prior experience with accreditation or licensing standards

Required

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field, or equivalent combination of education and experience
• Minimum four years of relevant professional experience, preferably including leadership responsibilities
• Demonstrated ability to recruit, train, coach, and supervise diverse teams
• Strong verbal and written communication skills
• Ability to manage budgets, staffing, scheduling, and operational responsibilities
• Ability to learn and utilize technology systems required for program oversight and documentation
• Valid driver's license with an acceptable driving record in accordance with Hope Network policy
• Flexibility to work occasional evenings, weekends, holidays, and on‑call responsibilities as needed
• Commitment to supporting Hope Network's mission, vision, and values

Top Benefits

• Competitive pay
• Medical, dental & vision insurance (may vary based on job status)
• Virtual Concierge Medical Services
• 403(b) retirement with company match (up to 3%)
• Generous Paid Time Off (PTO)
• Paid training + career growth opportunities
• Tuition reimbursement and scholarship opportunities
• Employee Assistance Program (mental health + support)
• Company-paid life insurance

Why Hope Network

Not your average job. Not your average impact.

At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.

Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.