Residential Program Manager

Rockbridge Area Community Services; Lexington (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Salary commensurate

Student loan repayment

Tuition reimbursement

State retirement plan

Health/dental/vision insurance

Paid time off and holidays

Telework options where appropriate

Job summary

Rockbridge Area Community Services (RACS) is seeking a Residential Program Manager to oversee all residential services, ensuring quality care and regulatory compliance. The role includes staff recruitment, supervision of Coordinators, and leadership in budget management and program improvement.

You will collaborate with the Developmental Services Unit, manage budgets for multiple group homes, and provide on-call coverage to support 24/7 operations with a person-centered approach.

Qualifications

• Bachelor's degree in Human Services or related field required; master's preferred.
• Minimum of three years in the human services field.
• Three years supervisory experience preferred.
• Must meet QDDP qualifications; QMHP preferred.

Responsibilities

• Manage residential services and daily operations across all programs.
• Oversee recruitment, hiring, and retention of residential staff.
• Supervise Residential Coordinators and lead quality improvement efforts.
• Ensure compliance with licensure, HIPAA, HUD, and DBHDS policies.
• Develop and manage operating budgets for residential sites; monitor monthly reports.
• Provide on-call coverage and coordinate scheduling for 24/7 operations.

Skills

Leadership

Supervision

Budget management

Emergency responsiveness

Person-centered care

Education

Bachelor's degree in Human Services or related field

Master's degree preferred

Registered Nurse (RN) licensed in VA considered

QDDP qualifications per DBHDS

QMHP preferred

Job description

Location: 241 Greenhouse Road, Lexington, VA

Employer: Rockbridge Area Community Services (RACS)

Position Overview

The Residential Program Manager is responsible for the overall management of residential services, including monitoring daily operations across all residential programs. This position oversees the recruitment, hiring, and retention of qualified residential support staff, provides supervision and guidance to Residential Coordinators, and demonstrates leadership in quality improvement initiatives.

The Residential Program Manager ensures compliance with all applicable licensure standards and regulations, including those of Virginia Medicaid Waiver Services, HIPAA, HUD, and RACS Policies and Procedures. Responsibilities include overseeing treatment plans, quarterly assessments, and all required documentation for Waiver Services.

This position is also responsible for the overall quality of care and support provided to residents in the group homes. The Residential Program Manager reports directly to the Director of Developmental Services.

The successful candidate will collaborate with Residential Coordinators to develop and manage operating budgets for each residential site. Responsibilities include monitoring monthly budget reports for all residential group homes, implementing corrective actions as needed to maintain budget compliance, and providing regular budget updates to the Director of Developmental Services. The Residential Program Manager will also represent the Developmental Services Unit through participation on RACS committees and other organizational initiatives as assigned.

The Residential Program Manager must be able to work independently, demonstrate initiative, foster strong team collaboration, and effectively resolve behavioral challenges and emergency situations while maintaining a person-centered approach to service delivery.

Additional responsibilities include overseeing staff scheduling for all residential group homes and providing on-call duties as needed, in collaboration with Residential Coordinators. Because residential services operate 24 hours a day, 7 days a week, on-call responsibilities include evening, overnight, weekend, and holiday coverage as required.

Education And Experience

• Bachelor's degree in Human Services or a related field required; Master's degree preferred. A Registered Nurse (RN) currently licensed in the Commonwealth of Virginia may also be considered.


• Minimum of three (3) years of experience in the human services field required.


• Three (3) years of supervisory experience preferred.


• An equivalent combination of education and relevant experience may be considered if the candidate demonstrates the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.


• Must meet the qualifications for a Qualified Developmental Disabilities Professional (QDDP) as defined by the Virginia Department of Behavioral Health and Developmental Services (DBHDS).


• Qualification as a Qualified Mental Health Professional (QMHP) is strongly preferred.

Why Join RACS?

At RACS, you will have the opportunity to make a direct and lasting impact on individuals and families in your community. We support our staff with meaningful benefits and a work environment that values collaboration, professionalism, and growth.

• Competitive salary, commensurate with experience


• Student loan repayment assistance and tuition reimbursement


• Virginia state retirement plan


• Health, dental, and vision insurance


• Generous paid time off and holidays


• Telework options where appropriate

Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police); local agency checks; employment verification; verification of education (relevant to employment); and other checks based on the position.

Probationary Period: All persons that are newly hired, rehired, transferred, promoted, or demoted into a Rockbridge Area Community Services position must serve a new 6-month probationary period.

RACS is an EEO employer and is committed to supporting workforce diversity, equitable opportunities, and inclusivity. Reasonable accommodations are available upon request. RACS values our Veterans and encourages all to apply. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply.