Residential Program Leader & Operations Manager

Dungarvin; Janesville (WI); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan with employer match

Company-provided hardware & cellphone\

Paid time off (PTO) & sick leave

Health, dental, vision, and pet ins. +

FSA/HSA options

Long-term disability & life insurance

Job summary

Dungarvin is seeking a House Manager to lead multiple residential programs, mentor staff, and ensure high-quality, person-centered care. The role combines direct care with supervision, requiring strong leadership and coordination to deliver consistent services.

You will work with families, guardians, case managers, and clinical professionals to maintain program quality, regulatory compliance, and positive outcomes for individuals served.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Behavioral Science, or related field.
• Minimum of 2 years managerial or supervisory experience, including hiring, employee discipline, and performance management.
• At least 1 year of full-time direct experience working with individuals with intellectual or developmental disabilities.
• Mental health experience is preferred.
• Successful completion of required background checks and applicable regulatory clearances is a condition of employment.
• Valid driver’s license with an acceptable driving record.
• Reliable vehicle with current auto liability insurance.
• Strong leadership, decision-making, time management, and communication skills.

Responsibilities

• Lead a Team: Supervise, coach, and develop Direct Support Professionals.
• Oversee Operations: Manage multiple residential programs and ensure daily operations run smoothly.
• Solve Problems: Address staffing and operational challenges, make decisions, and find practical solutions.
• Manage Budgets: Monitor expenses, manage program budgets, and make responsible financial decisions.
• Build Relationships: Partner with families, guardians, case managers, and clinical professionals.
• Maintain Quality: Ensure programs meet company standards, licensing requirements, and regulatory expectations.
• Develop Employees: Help recruit, hire, train, and retain employees while providing ongoing feedback and support.

Skills

Leadership

Team management

Communication

Budgeting

Problem solving

Decision making

Education

Bachelor's degree in Human Services, Social Work, Psychology, Behavioral Science, or related field

Job description

Dungarvin is seeking a House Manager to lead multiple residential programs, mentor staff, and ensure high-quality, person-centered care. The role combines direct care with supervision, requiring strong leadership and coordination to deliver consistent services.

You will work with families, guardians, case managers, and clinical professionals to maintain program quality, regulatory compliance, and positive outcomes for individuals served.