Residential Program Manager — Lead Teams & Operations

Dungarvin; Madison (WI); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Hardware & cellphone stipend

PTO & paid sick leave

Medical/dental/vision + pet insurance

FSA/HSA

Long-term disability & life insurance

Nationwide job mobility

Employee referral program

Employee Assistance Program

National brand discounts

Job summary

Dungarvin in Madison, WI seeks a House Manager to lead multiple residential programs and supervise direct care staff, ensuring high-quality, person-centered care. You will recruit, mentor, and develop employees while coordinating with families, guardians, case managers, and clinical professionals to support independence and dignity.

The role requires a strong leadership mindset and commitment to compliance.

Qualifications

• Bachelor's degree is required in Human Services, Social Work, Psychology, Behavioral Science, or a related field.
• Minimum of 2 years of managerial or supervisory experience, including hiring, employee discipline, and performance management.
• At least 1 year of full-time, direct experience working with individuals with intellectual or developmental disabilities.
• Background checks and regulatory clearances are a condition of employment.
• Valid driver's license with acceptable driving record; reliable transportation with current auto liability insurance.

Responsibilities

• Lead a Team: Supervise, coach, and develop Direct Support Professionals.
• Oversee Operations: Manage multiple residential programs and ensure daily operations run smoothly.
• Solve Problems: Address staffing and operational challenges, make decisions, and find practical solutions.
• Manage Budgets: Monitor expenses, manage program budgets, and make responsible financial decisions.
• Build Relationships: Partner with families, guardians, case managers, and clinical professionals.
• Maintain Quality: Ensure programs meet company standards, licensing requirements, and regulatory expectations.
• Develop Employees: Help recruit, hire, train, and retain employees while providing ongoing feedback and support.

Skills

Leadership

Team management

Communication

Problem solving

Budgeting

Relationship building

Education

Bachelor's degree in Human Services, Social Work, Psychology, Behavioral Science, or related field

Job description

Dungarvin in Madison, WI seeks a House Manager to lead multiple residential programs and supervise direct care staff, ensuring high-quality, person-centered care. You will recruit, mentor, and develop employees while coordinating with families, guardians, case managers, and clinical professionals to support independence and dignity.

The role requires a strong leadership mindset and commitment to compliance.