Residential Program Leader – Empower Independence

Mental Health Association - Western MA; Springfield (MA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health Plan (Medical, Dental & Vision)

Retirement Plan (403B)

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA is seeking a Residential Program Supervisor to lead residential staff and empower participants toward independence and community integration.

You will train staff, monitor services, and ensure regulatory compliance while coordinating with nursing, DDS, and families. A strong emphasis on person-centered planning and safety supports daily operations.

Qualifications

• Valid driver’s license, reliable vehicle, and acceptable driving record.
• High school diploma or GED; college degree preferred in human services or related field.
• At least 2 years of relevant experience with individuals with mental health, ID/DD, or autism.
• MAP, CPR, and First Aid certifications required.
• Must be at least 21 years of age.
• Ability to work independently and in a team; strong organizational and time management skills.
• Effective communication skills (oral, written, basic computer proficiency).

Responsibilities

• Directly supervise, train, and support residential staff to promote autonomy and ensure policy compliance.
• Assist residents in daily living activities and monitor wellbeing.
• Hold regular supervision and staff meetings; monitor attendance and document outcomes.
• Oversee program documentation and regulatory compliance; manage records and reports.
• Respond to medical and psychiatric emergencies; notify leadership as required.
• Coordinate communication among nursing, DDS, clinical teams, families, and external providers.
• Manage timesheets, reports, and participate in on-call rotation; document actions.
• Collaborate with HR for hiring, scheduling, and staffing adequacy.
• Manage program budgets per agency and participant funds protocols.
• Guide staff in participant advocacy, medical coordination, and crisis prevention.
• Monitor medication administration and annual MAP training and fire safety.

Skills

Time management

Organizational skills

Communication skills

Teamwork

Patience and compassion

Education

High school diploma or GED

College degree in human services or related field preferred

Tools

MAP certification

CPR certification

First Aid certification

Job description

Mental Health Association - Western MA is seeking a Residential Program Supervisor to lead residential staff and empower participants toward independence and community integration.

You will train staff, monitor services, and ensure regulatory compliance while coordinating with nursing, DDS, and families. A strong emphasis on person-centered planning and safety supports daily operations.