Residential Program Director: Lead Safe, Therapeutic Living

NEW HOPE CAROLINAS INC; Rock Hill (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

New Hope Treatment Centers in Rock Hill, SC is seeking a Program Director to provide day-to-day leadership and operational oversight of the assigned residential programs, ensuring a safe, structured, and therapeutic environment for residents.

The role reports to the Director of Residential Operations and involves coordinating with clinical and administrative departments to support quality resident care, staff supervision, and compliance with regulatory standards.

Qualifications

• Bachelor’s degree in human service field with minimum 5 years of experience.
• Ability to pass required background checks and clearances.
• Proficiency with Electronic Health Records and standard office technology.
• Strong interpersonal and communication skills.

Responsibilities

• Provide day-to-day operational oversight of the assigned residential programs to ensure a safe, structured, and therapeutic environment for residents.
• Ensure residential operations comply with policies, regulations, licensing standards, and program expectations.
• Monitor daily program activities and address staffing, resident safety, and operational issues promptly.
• Lead and supervise residential staff, set expectations, and manage performance and development.
• Collaborate with HR and senior leadership on staffing and recruitment priorities.
• Maintain oversight of resident supervision, safety protocols, and incident response.
• Ensure timely documentation, reporting, and corrective actions following incidents or audits.
• Promote trauma-informed care and a respectful environment for residents.

Skills

Interpersonal skills

Communication

Prioritization

Organization

Education

Bachelor's degree in human service field

Master's degree in behavioral/mental health or similar

Tools

Electronic Health Records (EHR)

Job description

New Hope Treatment Centers in Rock Hill, SC is seeking a Program Director to provide day-to-day leadership and operational oversight of the assigned residential programs, ensuring a safe, structured, and therapeutic environment for residents.

The role reports to the Director of Residential Operations and involves coordinating with clinical and administrative departments to support quality resident care, staff supervision, and compliance with regulatory standards.