Residential Operations Specialist

Scapny; City of Schenectady (NY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid Personal Time

Paid Vacation Time

Paid Sick Time

Company Holidays

Medical Insurance

Dental & Vision Insurance

403(b) with Company Match

Flexible Spending Accounts

Referral Program

Employee Assistance Program (EAP)

Parental Leave

Job summary

Schenectady Community Action Program (SCAP) seeks a dedicated staff member to help manage a residence for adults or families in poverty. You will document routines, report issues, and ensure safety and compliance with house policies.

Meals and snacks are provided per a set menu, with emphasis on dignity and confidentiality. The role requires flexibility, a high school diploma (associates preferred), and experience with low-income populations.

Qualifications

• High School Diploma required.
• Associates Degree in Human Services or related field preferred.
• Two years' experience in a community residence for adults or families, and experience working with homeless populations.
• Knowledge and understanding of issues related to individuals and families in poverty, ability to tailor services to diverse backgrounds.

Responsibilities

• Work independently to maintain the residence, managing schedules and ensuring the house routine is followed.
• Document routines and report issues timely, maintaining confidentiality of residents.
• Oversee all activities within the residence, ensuring appropriate behavior and use of the home in line with policies.
• Provide meals and snacks as scheduled, ensuring residents have access to food at check-in.

Skills

Communication skills

De-escalation

Problem solving

Education

High School Diploma

Associates Degree in Human Services or related field preferred

Job description

## Description**$16.00-$20.00/hr*****Helping people reclaim the life they deserve***At Schenectady Community Action Program (SCAP), we believe in supporting one another as we all work collaboratively towards one common goal - eradicating poverty. By joining our team, you will be joining in the mission to help improve communities, alleviate poverty, and change people's lives. SCAP is an anti-poverty agency dedicated to serving low-income individuals and families who "are in economic, educational or social need.". We recognize the importance of employee satisfaction and will provide you with all the tools you need every step of the way. Here at SCAP, we will provide you with competitive wages, work-life balance, career advancement and an amazing benefits package.***We believe that empowering people is the best way to help families move out of poverty. Come join our team if you're looking to make a positive impact on our local community.*****What SCAP offers for you!*** Paid Personal Time* Paid Vacation Time* Paid Sick Time* Company Holidays* Medical Insurance* Dental & Vision Insurance* 403(b) with Company Match!* Flexible Spending Accounts* Referral Program* Employee Assistance Program (EAP)* Parental Leave* **AND MORE!****Responsibilities*** Work independently to maintain the residence, managing schedules and ensuring the house routine is maintained in a safe, efficient and consistent manner following verbal and written house instructions.* Document routines and report all issues timely consistent with procedures using appropriate communication methods and ensuring confidentiality of residents.* Oversee all activities within the residence, ensuring appropriate behaviors and resident's use of the home is consistent with all policies and procedures.* Provide meals and snacks as scheduled following a pre-determined menu and ensuring all residents have access to food upon check-in at Sojourn House.* De-escalate inappropriate behaviors or problems between residents, modeling appropriate tools for problem solving.## Qualifications**Requirements*** High School Diploma required.* Associates Degree in Human Services or related field preferred.* Two (2) years' experience in a community residence for adults or families, and experience working with homeless populations.* Knowledge and understanding of issues related to individuals and families in poverty. Ability to build upon the strengths of those we serve with diverse racial, cultural, social, educational and economic backgrounds, including high risk populations, to provide high-level services and lasting solutions to fit each individuals and family's needs.* Must be willing to work a flexible schedule to accommodate family needs.* Physical and background check required.If you are a motivated individual and see yourself in this role, please complete our application and we will follow up with you on the next steps of the interview process.*Schenectady Community Action Program is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, national origin, religion, age, sex, sexual orientation, marital status, familial status, pregnancy, gender identification, military status, and without regard to the disability or handicap of qualified people, or on any other basis prohibited by applicable law.*