Family-Centered Services Case Manager

Schenectady Community Action Program Inc; City of Schenectady (NY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid Personal Time

Paid Sick Time

Paid Vacation Time

Company Holidays

Medical Insurance

Dental & Vision Insurance

403(b) with Company Match

Flexible Spending Accounts

Referral Program

Employee Assistance Program (EAP)

Parental Leave

Job summary

Schenectady Community Action Program (SCAP) in Schenectady, NY is seeking a full-time case management professional to assess needs, coordinate services, and navigate benefits for families in poverty.

The role offers a hybrid work arrangement with potential remote work one day per week after the introductory period, and a comprehensive benefits package including healthcare and a 403(b) with company match.

Qualifications

• Bachelor’s Degree in social work, human services or related field; Master’s Degree preferred.
• Two years’ experience providing related services to families and individuals; one year with a Master’s Degree.
• Knowledge of community-based services and public assistance; experience with mental health, substance abuse or housing support.
• Ability to learn rapidly the resources available and refer to in-house SCAP services; strong written and verbal communication.

Responsibilities

• Conduct comprehensive assessments to determine need for specialized services and guide employment planning.
• Assist families with navigating State and Federal benefits programs to ensure access to entitlements.
• Refer to in-house licensed mental health counselors or connect to Single Point of Access for timely services.
• Liaise between families and community service providers to align treatment with family goals and monitor progress.
• Monitor progress and help families attend appointments; collaborate with employment staff and community partners to develop employment plans.
• Ensure access to all SCAP services by coordinating with colleagues and partners; advocate for households respectfully.

Skills

Communication skills

Office software

Driver's license

Independent worker

Education

Bachelor’s Degree in social work or related field

Master’s Degree preferred

Job description

Job DetailsJob Location: Main Office - SCHENECTADY, NY 12307Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $22.00 - $28.00 HourlyJob Category: Nonprofit - Social Services

$22-$28/hr

After the successful completion of the introductory period, this position offers the opportunity to work remotely one day per week, subject to organizational needs.

Helping people reclaim the life they deserve

At Schenectady Community Action Program (SCAP), we believe in supporting one another as we all work collaboratively towards one common goal - eradicating poverty. By joining our team, you will be joining in the mission to help improve communities, alleviate poverty, and change people's lives. SCAP is an anti-poverty agency dedicated to serving low-income individuals and families who "are in economic, educational or social need." We recognize the importance of employee satisfaction and will provide you with all the tools you need every step of the way. Here at SCAP, we will provide you with competitive wages, work-life balance, career advancement and an amazing benefits package.

We believe that empowering people is the best way to help families move out of poverty. Come join our team if you're looking to make a positive impact on our local community.

What SCAP offers for you!

• Paid Personal Time
• Paid Sick Time
• Paid Vacation Time
• Company Holidays
• Medical Insurance
• Dental & Vision Insurance
• 403(b) with Company Match!
• Flexible Spending Accounts
• Referral Program
• Employee Assistance Program (EAP)
• Parental Leave
• AND MORE!

Responsibilities

• Conduct comprehensive assessments to determine whether individuals and families require specialized services, such as mental health or substance abuse treatment, to achieve stability. Help identify unaddressed needs and guide employment planning, ensuring that services are tailored to the specific circumstances of each family.
• Assist families with complex care needs in navigating State and Federal benefits programs to ensure they receive all benefits to which they are entitled and remain in compliance with program requirements, preventing families from losing access to essential supports due to misunderstandings or missed requirements.
• Make referrals to in-house licensed mental health counselors when appropriate or connect customers to Single Point of Access and Children’s Single Point of Access for timely and appropriate mental health and behavioral services. Assist in applying for benefits such as SS or help with obtaining necessary documentation.
• Work as a liaison between families and community service providers to ensure treatment that aligns with each family’s goals for stabilization and well-being, including identifying specific treatment, rehabilitation, and support needs and linking families to appropriate services while monitoring their progress.
• Monitoring of families’ progress to ensure they remain on track with their stabilization plans. Provide supportive services to help families attend appointments and follow through on service plans, preventing disengagement and promoting long-term stability. Collaborate with the in-house employment service staff, community partners as well as county district employment staff as appropriate to develop suitable employment plans.
• Ensure comprehensive access to all SCAP’s services, working with agency colleagues and community partners to fully integrate, streamline and coordinate services.
• Conduct advocacy on behalf of households in a solution-focused manner and represent SCAP in a positive, professional manner.

Qualifications Requirements

• Bachelor’s Degree in social work, human services or related field, Master’s Degree preferred.
• Two (2) years’ experience providing related services to families and individuals; one year with a Master’s Degree.
• Knowledge of community-based services, public assistance and other community resources and demonstrated skills in accessing these services appropriately. Previous experience working in the field of mental health, substance abuse and/or housing support. Must have the ability to learn quickly the resources available and be able to appropriately refer in-house to ensure full access to SCAP’s services.
• Must have demonstrated written and verbal communication skills and employ appropriate boundaries, representing SCAP in a professional manner.
• Must demonstrate ability to perform job responsibilities independently.
• Must have a valid driver’s license, have regular access to a car and be willing to travel to off-site locations.
• Demonstrated computer expertise and be able to stay up to date on software used in best practices.
• Background check is required.
• Knowledge and understanding of issues related to individuals and families in poverty. Ability to build upon the strengths of those we serve with diverse racial, cultural, social, educational and economic backgrounds, including high risk populations, to provide high-level services and lasting solutions to fit each individual’s and family’s needs.

Schenectady Community Action Program is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, or any other basis prohibited by law