Residential Operations Coordinator

Little Flower Children and Family Services of New York; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Little Flower Children and Family Services of New York is seeking a Residential Operations Liaison in Queens to coordinate daily residential activities and promote safe, organized operations. You will serve as a resource to residential leadership and direct-care staff, ensuring timely follow-up and adherence to agency expectations.

This role emphasizes visible presence on units, documentation review, and coordination of operational initiatives.

Qualifications

• Associate's degree required; Bachelor's degree in Human Services, Social Work, Psychology, Criminal Justice, Business Administration, Healthcare Administration, or related field preferred.
• Two to four years of experience in residential treatment, child welfare, behavioral health, human services, or related setting.
• Experience working in a residential, congregate care, or youth-serving environment preferred.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to monitor and track operational activities, documentation, and follow-up items.

Responsibilities

• Maintain a visible and consistent presence throughout residential units.
• Conduct routine unit walk-throughs to observe residential operations, daily activities, resident engagement, environmental conditions, and general unit functioning.
• Monitor implementation of established schedules, routines, transitions, meals, recreation, programming activities, and bedtime routines.
• Communicate observed operational concerns, inconsistencies, or barriers to appropriate supervisors and residential leadership.
• Track identified concerns and support follow-up efforts to promote timely resolution.
• Assist with coordination of operational initiatives designed to improve consistency and effectiveness across residential units.
• Review residential documentation, logs, checklists, and reports for completeness and timely submission.
• Identify missing, incomplete, or outstanding documentation and notify appropriate staff and leadership.
• Assist with tracking incident reports to ensure required documentation and follow-up activities are completed.
• Monitor recurring operational concerns and communicate trends to residential leadership.
• Maintain tracking systems related to documentation, incidents, operational concerns, and follow-up activities.
• Support departmental readiness efforts related to regulatory reviews, accreditation activities, and agency requirements.

Skills

Organizational skills

Communication

Problem-solving

Monitor operations

Documentation tracking

MS Office (Outlook, Word, Excel)

Independent work

Education

Associate's degree

Bachelor's degree in Human Services, Social Work, Psychology, Criminal Justice, Business Administration, Healthcare Administration or related field

Tools

Microsoft Office

Job description

Little Flower Children and Family Services of New York is seeking a Residential Operations Liaison in Queens to coordinate daily residential activities and promote safe, organized operations. You will serve as a resource to residential leadership and direct-care staff, ensuring timely follow-up and adherence to agency expectations.

This role emphasizes visible presence on units, documentation review, and coordination of operational initiatives.