Impactful Operations Lead, Residential Programs

ADAPT Community Network; New York (NY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Industry-leading benefits

Job summary

ADAPT Community Network in New York City is seeking a Coordinator of Operations to oversee day-to-day program operations across multiple sites. Under general supervision, you will support senior staff, ensure high-quality services, regulatory compliance, and the smooth functioning of facilities.

You will assist with personnel management, training, scheduling, and performance reviews, coordinate with facilities, and collaborate with families, advocates, and external providers to deliver

Qualifications

• Minimum of three years of supervisory or program coordination experience.
• Strong understanding of OPWDD regulations.
• Excellent communication, organizational, and interpersonal skills.
• Ability to analyze operational challenges and implement effective solutions.
• Proficiency in Microsoft Office Suite and electronic record systems.
• Valid New York State Driver’s License preferred.
• Ability to travel to multiple program locations.

Responsibilities

• Oversee day-to-day operations of assigned programs; provide guidance to leadership and direct support staff to ensure person-centered services.
• Conduct regular site visits to monitor compliance with OPWDD, agency, and health and safety standards.
• Support recruitment, onboarding, training, and performance management of staff.
• Assist in scheduling and staffing to ensure adequate coverage and quality care.
• Maintain accurate records related to staff performance, training, and program compliance; document supervisory sessions and performance follow-up.
• Respond to routine program and operational issues, escalating complex matters as appropriate.
• Support implementation of agency policies and best practices across programs to ensure compliant service delivery.
• Monitor facility maintenance, cleanliness, and safety; coordinate with Facilities to address issues.
• Assist with reviewing and monitoring budgets, staffing patterns, and operational efficiency.
• Participate in investigations, audits, and compliance reviews as directed.
• Collaborate with interdisciplinary teams to develop and execute individualized, person-centered plans.
• Serve as a liaison with families, advocates, and external providers to promote communication and satisfaction.

Skills

Communication

Organizational skills

Interpersonal skills

Problem solving

Confidentiality

Adaptability

Tools

Microsoft Office

Electronic record systems

Job description

ADAPT Community Network in New York City is seeking a Coordinator of Operations to oversee day-to-day program operations across multiple sites. Under general supervision, you will support senior staff, ensure high-quality services, regulatory compliance, and the smooth functioning of facilities.

You will assist with personnel management, training, scheduling, and performance reviews, coordinate with facilities, and collaborate with families, advocates, and external providers to deliver