OFFICE SUPPORT STAFF - CHURCHILL

Volunteers-of-America; Cheyenne (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Volunteers of America Northern Rockies is seeking an Office Support Staff member to provide administrative and clinical support in a residential facility. You will be the first point of contact for visitors, coordinate appointments, and handle intake and discharge paperwork with accuracy and care.

Responsibilities include managing multi-line phone systems, processing payments and insurance changes, and supporting the treatment team with documentation and reports.

Qualifications

• Answer multi-line phone system and greet visitors.
• Schedule clients for appointments and manage intake forms.
• Process required documentation for appointments and intake/discharge.
• Maintain and process payments and insurance information changes.

Responsibilities

• Provide administrative support for the clinical team and patients.
• Greet visitors and manage referrals and community relations.
• Prepare and finalize office reports and authorizations.
• Support paperwork and data entry for intake and discharge processes.

Skills

Crisis management

Microsoft Office

Organization

Teamwork

Communication

Servant leadership

Education

High School Diploma or GED

Driver's license

CPR/First Aid

Mental Health First Aid

MANDT Training

Tools

Microsoft Office Suite

Job description

Summary/ObjectiveThe Office Support Staff provides administrative/clinical support to patients and the treatment team. The Office Support Staff is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.Essential FunctionsAnswer multi-line phone systemSchedule clients for appointmentsInform clients of required documentation needed for their appointmentsEnsure patients complete all paperwork and all intake/discharge processes are completedProcess client contact and insurance information changesProvide administrative support for all written correspondenceProcess payments from clientsPrepare and complete office reports/projects as assigned by supervisor specific to job position (e.g., prebilling and insurance audits)Other duties as assignedCompetenciesCrisis managementAbility to work with multiple staff, clients, and agencies.Proficiency with Microsoft Office Software: Outlook, Word, ExcelAble to meet tight deadlines under pressure.Organization skillsAbility to work both independently and as part of a team.Practical oral and written communication skillsContinuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.Supervisory ResponsibilityThis position has no direct supervisory responsibilities.Work EnvironmentThis job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.Physical DemandsThe physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.Position Type/Expected Hours of WorkThis is a full-time position. Workdays and hours are Monday through Friday, 8:00 a.m. to 5 p.m. Be on call as needed. Occasional evening and weekend work may be required as job duties demand.TravelSome travel is required for this position.Required Education, Experience, or Eligibility QualificationsHigh School Diploma or GEDMust possess and maintain a valid driver’s licenseMust obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house)CPR / First AidMental Health First AidMANDTPreferred Education and ExperienceTwo or more years working with people experiencing mental illness and/or substance use problemsTwo or more years working with people who are actively experiencing a crisisTwo or more years working with people in a residential service environmentEEO StatementVolunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.