Residential Mortgage Loan Advisor

KeyBank; Colorado Springs (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commission and incentives

Job summary

KeyBank in Colorado Springs is seeking a Mortgage Loan Officer to support residential home lending by advising clients, analyzing options, and guiding them from application to closing. You will build referrals, meet sales goals, and maintain strong client satisfaction while upholding loan quality.

This branch role requires in-person client service four+ days per week and collaboration with agents and advisers.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong customer service skills.
• Proficient in sales and service skills, including tele-consulting, prospecting, networking, and COI relationship management.
• Demonstrate strong financial acumen by understanding the business priorities of clients, analyzing market trends, and providing strategic advice on mortgage products and lending solutions.
• Generate new mortgage business and manage the loan origination process from initial application through to closing.
• Navigate the home mortgage process, from application to closing, providing advice on interest rates and repayment terms.
• Build partnerships with real estate agents and financial advisors.

Responsibilities

• Prospect home lending business to build and develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.
• Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process.
• Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled.
• Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings.
• Maintain proficiency on sales/originator systems and develop efficient workflows.
• Keep informed of trends and developments in the real estate market and mortgage industry.
• Works in a branch environment to provide in-person client services 4+ days/week, to include participating in morning huddles and end of day debriefs on targeted days.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Skills

Excellent communication

Customer service

Sales and prospecting

Financial acumen

Mortgage products knowledge

Loan origination

Real estate partnerships

Education

Bachelor's degree in business

Job description

KeyBank in Colorado Springs is seeking a Mortgage Loan Officer to support residential home lending by advising clients, analyzing options, and guiding them from application to closing. You will build referrals, meet sales goals, and maintain strong client satisfaction while upholding loan quality.

This branch role requires in-person client service four+ days per week and collaboration with agents and advisers.