Residential Mobile Solutions Specialist - Retention Upsell

Spectrum; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is seeking a Customer Care Specialist in the United States to resolve concerns, upsell where appropriate, and maintain high levels of customer satisfaction across our Spectrum Mobile portfolio.

You will engage directly with customers, explain Spectrum's full range of services, and process transactions accurately in billing and order systems while meeting performance standards in a fast-paced, metric-driven environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center sales experience.
• Knowledge of Spectrum products and mobile offerings.
• Familiar with billing, account management, and order-entry systems.
• Ability to read, write, speak and understand English.
• Excellent communication and customer-relations skills.

Responsibilities

• Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum's offerings
• Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
• Present and explain Spectrum's full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
• Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
• Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
• Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
• Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Skills

English proficiency

Clear communication

Rapport building

Call center

Billing systems

Sales & retention

Product knowledge (Spectrum)

Competitor knowledge

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Customer Care Specialist in the United States to resolve concerns, upsell where appropriate, and maintain high levels of customer satisfaction across our Spectrum Mobile portfolio.

You will engage directly with customers, explain Spectrum's full range of services, and process transactions accurately in billing and order systems while meeting performance standards in a fast-paced, metric-driven environment.