Residential Mobile Solutions Specialist

Charter Communications; San Antonio (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Charter Communications in the United States (Spectrum) is seeking a customer care professional to enhance satisfaction and loyalty. You will resolve concerns, explain the full Spectrum portfolio, and position mobile plans to meet customer needs while supporting retention and revenue growth.

The role requires strong English communication, a customer-focused approach, and experience in a fast-paced call center environment.

Qualifications

• Must be proficient in spoken and written English.
• Strong customer-service orientation with a focus on retention.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, metric-driven call center.
• Familiarity with billing, account management, and order-entry processes.

Responsibilities

• Engage directly with customers to resolve concerns and support account maintenance.
• Present Spectrum Mobile and broader Spectrum portfolio to address needs and drive retention.
• Position wireless plans and devices to upsell and cross-sell opportunities.
• Process transactions accurately within billing/order systems and update accounts.
• Maintain product knowledge and monitor competitor pricing to retain customers.

Skills

English fluency

Customer focus

Active listening

Communication

Objection handling

Sales orientation

Education

High school diploma or equivalent

Job description

Charter Communications in the United States (Spectrum) is seeking a customer care professional to enhance satisfaction and loyalty. You will resolve concerns, explain the full Spectrum portfolio, and position mobile plans to meet customer needs while supporting retention and revenue growth.

The role requires strong English communication, a customer-focused approach, and experience in a fast-paced call center environment.