Mobile Support Specialist — Tech Help & Customer Care

Spectrum; Kansas City (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Spectrum is seeking a Mobile Repair Customer Service Representative to assist customers with mobile service issues, activations, billing questions, and account updates. The role emphasizes problem solving, clear communication, and delivering best-in-class service in a fast-paced call center.

Applicants should be prepared for varied shifts, including nights, weekends, and holidays, and must be able to read, write, speak, and understand English.

Qualifications

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• English reading, writing, speaking and comprehension.

Responsibilities

• Interact with customers through inbound calls to resolve inquiries on mobile services.
• Provide knowledgeable and efficient customer service representing Spectrum.
• Assist with mobile service activation, billing questions, rates/fees, orders and payments, and account updates.
• Resolve customer inquiries while creating positive experiences.
• Work independently in a busy call center while collaborating with a team.

Skills

Customer service

Communication

Time management

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is seeking a Mobile Repair Customer Service Representative to assist customers with mobile service issues, activations, billing questions, and account updates. The role emphasizes problem solving, clear communication, and delivering best-in-class service in a fast-paced call center.

Applicants should be prepared for varied shifts, including nights, weekends, and holidays, and must be able to read, write, speak, and understand English.