Mobile Tech Support Pro — Expert Customer Care

Charter Communications; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Charter Communications, operating as Spectrum, seeks a Spectrum Mobile Customer Service Representative focused on Mobile Repair. You will assist customers with mobile services, activate accounts, answer billing questions, and update subscriber information, all while delivering professional, courteous support.

The role emphasizes strong communication, multitasking, and a customer-first approach in a dynamic 24/7 call-center setting with varied shifts.

Qualifications

• High school diploma or equivalent required.
• 6+ months of customer service experience preferred.
• Experience with software applications and high-volume phone support is a plus.

Responsibilities

• Handle inbound calls to resolve a range of topics including activation, billing, rates, and account updates.
• Provide knowledgeable, friendly service to maintain strong customer relationships.
• Work in a fast-paced environment contributing to a best-in-class customer experience.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Computer skills

Typing

Job description

Charter Communications, operating as Spectrum, seeks a Spectrum Mobile Customer Service Representative focused on Mobile Repair. You will assist customers with mobile services, activate accounts, answer billing questions, and update subscriber information, all while delivering professional, courteous support.

The role emphasizes strong communication, multitasking, and a customer-first approach in a dynamic 24/7 call-center setting with varied shifts.