Residential Mental Health Program Manager — Lead & Impact

AMI Network; San Jose (CA); Sur place; USD 90 000 - 95 000; Plein temps

Avantages offerts par ce poste

PTO + holiday pay

Training & CEU opportunities

Bilingual sign-on bonus

Résumé du poste

AMI Network in San Jose is seeking a Program Manager to lead day-to-day operations and direct service staff at a residential sobering program. This hands-on leadership role balances team management, client care, crisis intervention, and program compliance while fostering a supportive environment for staff and clients.

Ideal candidates have a BA/BS and 3+ years in residential treatment, community mental health, or drug/alcohol treatment, plus 2+ years supervising staff.

Qualifications

• BA/BS or equivalent combination of education and experience.
• 3+ years of experience in a residential treatment, community mental health, or drug/alcohol treatment setting.
• 2+ years supervising, managing, and evaluating staff.
• 2+ years providing staff training, including de-escalation and crisis intervention.
• Experience working with diverse populations and clients with challenging behaviors.
• Strong communication, problem-solving, and leadership skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Current CPR/First Aid certification.
• Valid California driver’s license, good driving record, and reliable transportation.

Responsabilités

• Lead, hire, train, coach, and evaluate direct service staff.
• Manage staffing schedules, coverage, timecards, and day-to-day operations.
• Oversee quality client care from intake through discharge.
• Provide crisis intervention, conflict resolution, and de-escalation support.
• Oversee medication storage/dispensing procedures, documentation, and inventory.
• Ensure compliance with program policies, regulatory requirements, and quality standards.
• Identify training needs and provide ongoing staff development.
• Connect clients with community resources related to mental health, substance use, housing, healthcare, and other support services.
• Monitor documentation, conduct file audits, and prepare program reports.
• Support a safe, respectful, and collaborative environment for clients and staff.

Connaissances

Leadership

Communication

Problem-solving

Crisis intervention

Staff training

Staff supervision

De-escalation

Formation

BA/BS or equivalent

Description du poste

AMI Network in San Jose is seeking a Program Manager to lead day-to-day operations and direct service staff at a residential sobering program. This hands-on leadership role balances team management, client care, crisis intervention, and program compliance while fostering a supportive environment for staff and clients.

Ideal candidates have a BA/BS and 3+ years in residential treatment, community mental health, or drug/alcohol treatment, plus 2+ years supervising staff.