Program Manager - Residential

Sierra Meadows Behavioral Health; Fresno (CA); On-site; USD 75,000 - 78,000; Full time

Job summary

Sierra Meadows Behavioral Health in Fresno, CA is seeking a Residential Program Manager to design and oversee the facility’s operations, ensuring compliance with State and Joint Commission standards and guiding day-to-day activities.

The role includes budgeting, staff leadership, program development, and coordinating with families and other treatment facilities to maintain continuity of care. A strong track record in mental health and supervisory experience is essential.

Qualifications

• Bachelor's degree required; Master's in related field preferred.
• Minimum 3 years in mental health field; residential experience a plus.
• 2+ years supervisory experience required.

Responsibilities

• Follows and improves standards, policies, and procedures.
• Participates in quality improvement activities.
• Ensures regulatory and community standards compliance for program and staff.
• Coordinates services for families and the treatment team.
• Supports recruitment, training, and onboarding of staff and practicum students.
• Represents Sierra Meadows Behavioral Health in the community.
• Oversees clinical and non-clinical staff in crisis intervention.
• Monitors patient progress and appropriateness of level of care.
• Oversees insurance utilization and medical necessity criteria.
• Coordinates with Admissions for intakes and scheduling.
• Develops weekly/monthly schedules for programming.
• Supports performance measurement and outcome evaluation.
• Participates in interdisciplinary meetings and documentation.

Skills

Multi-tasking

Delegation

Staff management

Communication

Cultural competence

EMR software

IT literacy

Education

Bachelor's Degree

Master's Degree preferred

Tools

EMR Software

Microsoft Office

Job description

Full-time Description Sierra Meadows Behavioral Health is excited to announce an opening for a Residential Program Manager to support our growing organization. The Residential Program Manager will design and manage all aspects of our residential facility operations in line with State and Joint Commission standards. Reporting directly to the Program Director, the Program Manager will provide leadership and oversight of day-to-day operations, develop and implement systems and procedures, manage the annual budget and expenditures, and ensure that all patients receive high-quality care. This role also involves facilitating weekly staff meetings, auditing documentation, and collaborating with families and other treatment facilities to ensure continuity of care.

Founded in 2019, Sierra Meadows Behavioral Health has grown steadily across the Central Valley, driven by our commitment to meet the behavioral health needs of the community. We serve adults with moderate to severe mental illness, offering 12 mental health inpatient beds, six detox/substance use disorder inpatient beds, a Partial Hospitalization Program, and an Intensive Outpatient Program. As we expand our services, we seek dynamic individuals who share our vision and values to join our team.

At Sierra Meadows, we foster a team-oriented environment where staff is encouraged to collaborate, support one another, and contribute to the overall success of the program. We highly value respect, transparency, humility, and authenticity and seek team members who embody these qualities.

Our Vision

At Sierra Meadows Behavioral Health, we envision a community where everyone has access to the mental health care they need and deserves.

Our Purpose

We are dedicated to alleviating the suffering of individuals experiencing mental health challenges. By providing compassionate care, we restore hope, heal families, and strengthen the broader community.

Our Values

Humility, Respect, Support, Authenticity, Transparency, Inclusivity, Collaboration

Essential Functions

• Follows and improves standards, policies, and procedures.


• Participates in agency quality improvement activities.


• Ensures program and staff compliance with regulatory standards and community standards of care.


• Ensures coordination of services for families and multi-disciplinary team members for patients in treatment.


• Assists with the recruitment, training and qualifying of staff, contractors and others (practicum students, interns).


• Builds strong collaborative relationships with patients and referral sources, and acts as a representative of Sierra Meadows Behavioral Health in the community.


• Evaluates Joint Commission standards of practice and ensures ongoing compliance.


• Assists clinical and non-clinical staff in providing crisis-intervention.


• Oversees patients’ progress in treatment and ensures level of care is appropriate based on medical necessity.


• Oversees insurance compliance (utilization review, medical necessity criteria, clinical programing requirements).


• Consults with the Admissions Department to ensure intakes are scheduled accordingly.


• Develops weekly and monthly schedules for programming.


• Provides support on performance measurement and outcome evaluation.


• Attends and/or facilitates interdisciplinary staff meetings, case conferences, program team meetings, in-service, and other meetings when appropriate.


• Records interventions and interactions with patients.


• Assists the family in working with the clinical staff toward treatment goals.


• Conducts EMR reviews and ensures program maintains EMR compliance with HIPPA, ADA, Joint Commission and DHCS regulations.


• All other duties as assigned.

Requirements

• Prioritizes client care and maintains residential facility standards.


• Excellent multi-tasking & delegation skills.


• Ability to manage staff with respect to screening, assessment, individualized treatment planning, crisis intervention, group and individual counseling, case management, referral, discharge summaries, clinical documentation, and professional ethics.


• Thrives at establishing and maintaining cooperative working relationships with direct reports, supervisors, utilization reviews, managed health care clinicians, and medical and mental health professionals.


• Computer Literacy in Microsoft, spreadsheet, and email. Proficiency in EMR Software.


• Ability to positively interact and develop rapport with clients and their families.


• Skilled at developing systems and methodologies for continuous improvement of program and treatment modalities.


• Ability to evaluate and review effectiveness of program, services, and group therapy.


• Ability to maintain culture of care that is conducive for maximum benefit of both clients and staff.


• Understanding of diverse cultures and gender specific issues and ability to incorporate needs of gender and culturally diverse groups into practice setting.

Qualifications

• Bachelor's Degree required; Master's Degree in Counseling, Psychology, Social Work, or related field preferred.


• Minimum of 3 years work experience in the field of mental health; residential experience a plus.


• 2 years or more of supervisory experience required.


• Maintain valid CPR/First Aid certification.


• Maintain valid auto insurance and driving record of 3 or fewer points.


• Individual must be willing to work with a wide variety of symptoms related to mental health, multi-cultural populations, and have an understanding for cultural diversity.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Salary Description $75,000k - $78,000k