Program Manager

AMI Network; San Jose (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

PTO + holiday pay

Training & CEU opportunities

Bilingual sign-on bonus

Job summary

AMI Network in San Jose is seeking a Program Manager to lead day-to-day operations and direct service staff at a residential sobering program. This hands-on leadership role balances team management, client care, crisis intervention, and program compliance while fostering a supportive environment for staff and clients.

Ideal candidates have a BA/BS and 3+ years in residential treatment, community mental health, or drug/alcohol treatment, plus 2+ years supervising staff.

Qualifications

• BA/BS or equivalent combination of education and experience.
• 3+ years of experience in a residential treatment, community mental health, or drug/alcohol treatment setting.
• 2+ years supervising, managing, and evaluating staff.
• 2+ years providing staff training, including de-escalation and crisis intervention.
• Experience working with diverse populations and clients with challenging behaviors.
• Strong communication, problem-solving, and leadership skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Current CPR/First Aid certification.
• Valid California driver’s license, good driving record, and reliable transportation.

Responsibilities

• Lead, hire, train, coach, and evaluate direct service staff.
• Manage staffing schedules, coverage, timecards, and day-to-day operations.
• Oversee quality client care from intake through discharge.
• Provide crisis intervention, conflict resolution, and de-escalation support.
• Oversee medication storage/dispensing procedures, documentation, and inventory.
• Ensure compliance with program policies, regulatory requirements, and quality standards.
• Identify training needs and provide ongoing staff development.
• Connect clients with community resources related to mental health, substance use, housing, healthcare, and other support services.
• Monitor documentation, conduct file audits, and prepare program reports.
• Support a safe, respectful, and collaborative environment for clients and staff.

Skills

Leadership

Communication

Problem-solving

Crisis intervention

Staff training

Staff supervision

De-escalation

Education

BA/BS or equivalent

Job description

Lead a team. Support clients. Make an impact!

Residential Treatment or Community Mental Health experience required!

We’re looking for a Program Manager to lead day-to-day operations and direct service staff at a residential sobering program in San Jose. This is a hands‑on leadership role for someone who can balance team management, client care, crisis intervention, and program compliance while creating a supportive environment for both staff and clients.

What you’ll do:

• Lead, hire, train, coach, and evaluate direct service staff
• Manage staffing schedules, coverage, timecards, and day-to-day operations
• Oversee quality client care from intake through discharge
• Provide crisis intervention, conflict resolution, and de‑escalation support
• Oversee medication storage/dispensing procedures, documentation, and inventory
• Ensure compliance with program policies, regulatory requirements, and quality standards
• Identify training needs and provide ongoing staff development
• Connect clients with community resources related to mental health, substance use, housing, healthcare, and other support services
• Monitor documentation, conduct file audits, and prepare program reports
• Support a safe, respectful, and collaborative environment for clients and staff

What you bring:

• BA/BS or equivalent combination of education and experience
• 3+ years of experience in a residential treatment, community mental health, or drug/alcohol treatment setting
• 2+ years supervising, managing, and evaluating staff
• 2+ years providing staff training, including de‑escalation and crisis intervention
• Experience working with diverse populations and clients with challenging behaviors
• Strong communication, problem-solving, and leadership skills
• Ability to remain calm and make sound decisions in high‑pressure situations
• Current CPR/First Aid certification
• Valid California driver’s license, good driving record, and reliable transportation

Preferred:

Current RADT, RADT II, CADC I, or CADC II registration/certification through CCAPP.

• $90K–$95K, based on experience
• $2,000 bilingual sign‑on bonus for qualified bilingual applicants who successfully complete the language assessment
• PTO + holiday pay
• Training & CEU opportunities

If you’re a people-focused leader who knows how to support a team, navigate challenging situations, and keep client care at the center of the work, we’d love to hear from you.