Residential Manager Youth Program

Kids for the Future; Billerica (MA); On-site; USD 61,000 - 70,000; Full time

Job summary

The Guild for Human Services is seeking a dedicated professional to manage daily operations, supervise residential staff, and support residents at Maple House. This role emphasizes empowering individuals with intellectual disabilities, ensuring safety, dignity, and well‑being in a well-maintained home environment.

The successful candidate will oversee hiring, scheduling, evaluations, and regulatory documentation, while coordinating medical needs, ISP/IEP objectives, and collaboration with

Qualifications

• Bachelor’s degree in special education, psychology, human services or related field required.
• At least one year of residential management experience and two years direct support experience with developmental disabilities population required.
• MAP certification or ability to pass MAP within first 90 days.

Responsibilities

• Directly schedule, monitor, supervise and evaluate all staff within the assigned residence.
• Oversee residential data collection systems, logs and records up to date.
• Ensure upkeep of the home by overseeing day-to-day cleanliness and repairs.
• Oversee expenditures and purchasing of supplies and personal needs.

Skills

Staff supervision

Regulatory documentation

Budget oversight

Education

Bachelor’s degree in special education

MAP certification

Tools

HCSIS

E-SPED

Job description

• Base Pay $60,710.00 - $69,710.00 / Year
• Employee Type FT Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

Contact information

• Phone [phone]

Description

Maple House

Mission: The mission of The Guild for Human Services is to educate, encourage and empower individuals with intellectual disabilities so they may achieve their full potential to lead high-quality lives and participate meaningfully in the community.

At The Guild you can join a workforce of creative, dedicated, and passionate employees working every day to enhance the lives of youth and adults with intellectual disabilities and other challenges.

Primary Job Responsibilities:

• Directlyschedule,monitor,supervise,andevaluateallstaffwithintheassigned residence.
• Participateinthehiring,interviewinganddisciplinaryaction processes.
• Ensurethatallresidentialdatacollectionsystems,logsandrecordsareupto date.
• Ensuretheupkeepofthehomebyoverseeingdaytodaycleanlinessandidentifying repairs.
• Overseethehomesfood,supplyandcommunityactivityexpenditures, (DCF)clothingand personal needs expenditures and/or individuals’ personal household accounts.
• Overseeusage,orderingandpurchasingofindividualhouseholdandhealthrelated supplies.
• Completeallrequired reportsandassessmentsusingHCSIS(DDS)andE-SPED (DEEC.)
• Ensureallincidentreports,restraintreportsandotherdocumentationiscompletedrelatedto all residential events and follow up on per Guild policy and the appropriate regulations.
• Administerandrecordindividuals’medicationsincompliancewith MAP.
• Ensureallstaffinthehomeadministerandrecordindividuals’medicationsincompliancewith MAP.
• EnsurethedevelopmentoftheresidentialportionofISP/IEPandsubsequentreportsdesigned to best meet the needs of each individual and ensure that they are turned in on schedule.
• EnsuretheimplementationofallISP/IEPobjectivesandrelatedresidentialservicesfor individuals who reside in the home.
• Monitorindividual’sprogresstoensurethatgoalsareappropriateonatleastaquarterly basis.
• EnsurethatdatasheetsforISP/IEPobjectivesarecompletedaccordingtoscheduleandare updated as needed.
• CoordinateandtakeindividualstoDoctors’appointmentsincollaborationwith nursing.
• Monitoralltheindividuals’medicationsandcoordinatewiththepharmacy(ornursinginschool aged programs) if orders are needed.
• Facilitatecommunicationbetweenthehomeanddayprogram(s)Facilitatecommunication within the home among staff persons working different shifts.
• Communicate with parents/guardians,family members, stakeholderagencyrepresentatives (DCF,DDS)onatleastaweeklybasisregardingindividuals,theirprogressandtheirneeds includingsharingstaffinginformationaboutthehomeandascheduleofbothhouseand individualactivities.
• Beflexible;availabletoassistother residences.
• Performotherrelateddutiesas assigned.

Requirements

• Bachelor’sdegreeinspecialeducation,psychology,humanservicesorrelatedfield required;
• Atleastoneyearofresidentialmanagementexperience andtwoyearsdirectsupport experience with developmental disabilities population required.
• Reliabletransportationtomultipleresidentiallocationsin Massachusetts
• Avaliddriver's license
• Must undergo background record check requirements.
• MAPcertificationorabilitytopassMAPwithinfirst90 days.
• Physicalandmentalcapacitytoworkinstressfulsituationsandde-escalateindividualswho have limited cognition and complex needs.

Summary

Role Overview

The Guild for Human Services is seeking a dedicated professional to manage daily operations, staff supervision, and resident support at Maple House. This role is focused on empowering individuals with intellectual disabilities, ensuring they experience an enriched quality of life, meaningful community participation, and a safe, well-maintained home environment.

Key Responsibilities

The successful candidate will oversee residential staff—including hiring, scheduling, and evaluations—while managing household finances, medical needs, and regulatory documentation through systems like HCSIS and E-SPED. Additional core duties include ensuring compliance with MAP medication administration, coordinating healthcare appointments, implementing ISP/IEP objectives, and maintaining active communication with families, day programs, and external agencies.