Residential Maintenance Technician – On-Call & Turnovers

KETTLER; Vienna (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Prescription coverage

HSA/FSA

401(k) with company match

Job summary

KETTLER seeks a Maintenance Assistant to support property upkeep, respond to resident service requests, and assist with repairs. This role requires on-call availability and a focus on safety and customer service.

The Maintenance Assistant collaborates with the Maintenance Manager to address HVAC, electrical, plumbing, and appliance issues and contribute to turnover projects for market-ready units. Proactive problem-solving and timely communication are essential.

Qualifications

• EPA/CFC Type I & II certification preferred; must obtain within 180 days.
• Basic knowledge of appliance, electrical, and plumbing repair.
• Valid driver’s license; must live within 30 minutes of the property.
• Outstanding customer service and timely, accurate responses.
• Must handle after-hours emergency maintenance calls; nights/weekends on rotation.
• Must have reliable transportation to respond to on-call emergencies.
• Must carry a cell phone for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk grounds and stairs, lift 60 lbs., climb ladders over 10 feet.

Responsibilities

• Handle multiple residential service requests daily.
• Respond to maintenance requests in HVAC, electrical, plumbing and appliance repair; troubleshoot and repair or escalate as needed.
• Participate in all maintenance projects.
• Prepare vacant units for market-ready status through turnover repairs and improvements.
• Perform preventive maintenance on all property systems.
• Repair general property grounds, apartments, and building exteriors.
• Demonstrate strong customer service by treating residents with respect and handling questions with urgency and accuracy.
• Other duties as assigned.

Skills

Customer service

On-call availability

Basic repair skills

Valid driver’s license

Education

EPA/CFC Type I & II certifications preferred (within 180 days)

Job description

KETTLER seeks a Maintenance Assistant to support property upkeep, respond to resident service requests, and assist with repairs. This role requires on-call availability and a focus on safety and customer service.

The Maintenance Assistant collaborates with the Maintenance Manager to address HVAC, electrical, plumbing, and appliance issues and contribute to turnover projects for market-ready units. Proactive problem-solving and timely communication are essential.