Residential Maintenance Technician — On-Call & Customer-Focused

KETTLER; Virginia (MN); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

Prescription coverage

Tax-Advantaged Spending Accounts (HSA,

401(k) retirement plan with company 4

401(k) retirement plan with company 4

Job summary

KETTLER is seeking a Maintenance Technician to support residents across apartments and buildings. Under the Maintenance Manager, you will handle general maintenance, repairs, and service requests, including HVAC, electrical, plumbing and appliance work, with goal of quick, high-quality restoration of service.

Responsibilities include responding to resident requests daily, preparing market-ready vacant units, performing preventive maintenance, and assisting with larger maintenance projects, while

Qualifications

• EPA/CFC Type I & II certifications preferred; must obtain within 90 days from date of hire.
• 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must be responsible for taking calls for after hours emergencies; nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work to respond to on-call emergencies.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.

Responsibilities

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Skills

HVAC knowledge

Electrical repair

Plumbing repair

Customer service

Driver’s license

On-call coordination

Basic computer skills

Education

EPA/CFC Type I & II certifications (preferred)

Job description

KETTLER is seeking a Maintenance Technician to support residents across apartments and buildings. Under the Maintenance Manager, you will handle general maintenance, repairs, and service requests, including HVAC, electrical, plumbing and appliance work, with goal of quick, high-quality restoration of service.

Responsibilities include responding to resident requests daily, preparing market-ready vacant units, performing preventive maintenance, and assisting with larger maintenance projects, while