Service Coordinator

Accelera; Los Angeles (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Accelera in Los Angeles is seeking a Service Coordinator to act as the central hub between clients and field technicians. You will leverage ServiceTitan and logistics skills to drive efficient service delivery in a fast-paced environment.

You will manage dispatch boards, liaise with clients and technicians, and schedule high-priority requests while ensuring accurate documentation and timely invoicing. This role emphasizes meticulous scheduling, data accuracy, and proactive communication to

Qualifications

• High school diploma or equivalent.
• Experience in customer service, dispatch, or high-volume call center.
• Proficiency with ServiceTitan or similar field service software.
• Strong problem‑solving skills and composure under pressure.
• Excellent verbal and written communication.

Responsibilities

• Optimize service delivery by managing dispatch boards and aligning appointments with technician availability.
• Serve as liaison for clients and technicians, resolving scheduling conflicts and inquiries.
• Schedule real-time, high-priority service requests to maintain performance standards.
• Scrub calls, document details, and confirm appointments to improve field success.
• Process service invoices and manage technician purchase orders with accuracy.
• Generate daily performance reports and KPIs to support management.
• Provide comprehensive support to the operations team for timely service calls.

Job description

As a Service Coordinator, you will serve as the central hub for our field operations, ensuring seamless communication between our clients and field technicians. By leveraging your expertise in ServiceTitan and logistics management, you will drive operational efficiency and deliver exceptional service outcomes in a fast-paced environment.

About the Role

As a Service Coordinator, you will serve as the central hub for our field operations, ensuring seamless communication between our clients and field technicians. By leveraging your expertise in ServiceTitan and logistics management, you will drive operational efficiency and deliver exceptional service outcomes in a fast-paced environment.

Responsibilities

• Optimize service delivery by managing dispatch boards, reassigning tasks, and ensuring all appointments are aligned with technician availability.
• Act as a primary liaison for clients and technicians, resolving scheduling conflicts and addressing inquiries with a solution-oriented mindset.
• Maintain high-level operational performance by executing real-time scheduling for high-priority service requests and flips.
• Enhance field success through meticulous call scrubbing, detailed documentation, and proactive appointment confirmation.
• Streamline administrative workflows by processing service invoices and managing technician purchase orders with high accuracy.
• Generate daily performance reports and dashboard metrics to support management in tracking key service KPIs.
• Provide comprehensive support to the operations team, ensuring all service calls are handled promptly and professionally.

Qualifications

Required Skills

• High school diploma or equivalent.
• Proven experience in a customer service, dispatch, or high-volume call center role.
• Proficiency in ServiceTitan or similar field service management software.
• Strong problem-solving skills with the ability to remain calm under pressure.
• Excellent verbal and written communication abilities.

Preferred Skills

• Some college coursework or professional certification in business or logistics.
• Demonstrated success in managing complex scheduling or dispatch workflows.
• Advanced data entry skills with a high degree of attention to detail.