Residential Leasing & Resident Experience Specialist

Asset Living; Antioch (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

Asset Living is seeking a Leasing Consultant to manage all aspects of leasing, marketing, and maintaining positive resident relations for a property. Regular onsite attendance is required, with duties including showing, leasing, tours, and signing leases, plus daily administration and data management.

The role requires a High School Diploma or equivalent, basic on-site software skills, and familiarity with Fair Housing Laws and OSHA requirements.

Qualifications

• High School Diploma or Equivalent.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Responsibilities

• Property Leasing and Administration.
• Regular/daily onsite attendance is required.
• Effectively show, lease, and move in prospective residents; greet, qualify, tour the community, and sign a lease.
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow-up needed.
• Completes all leasing paperwork needed before move-in
• Assisting with lease audits, walking units, and turn process
• Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals.
• Perform various administrative tasks as needed
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Contribute to the general upkeep and cleaning of office, common areas, and model
• Assist in implementing annual marketing plan outreach
• Review and assist in completing market survey/analysis continually to generate ideas and formulate plans
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report.
• Customer & Resident Relations
• Manage excellent customer service and monitor service request turnaround and responsiveness
• Projects a favorable image of the community to achieve property objectives and public recognition
• Ensure consistency in dealing with residents on all matters
• Enforce policies of the community that the immediate supervisor delegates.

Education

High School Diploma or Equivalent

Job description

Asset Living is seeking a Leasing Consultant to manage all aspects of leasing, marketing, and maintaining positive resident relations for a property. Regular onsite attendance is required, with duties including showing, leasing, tours, and signing leases, plus daily administration and data management.

The role requires a High School Diploma or equivalent, basic on-site software skills, and familiarity with Fair Housing Laws and OSHA requirements.