Residential Leasing Coordinator

SVN - Real Estate Associates; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

SVN | Real Estate Associates in Durham, NC is seeking a Residential Leasing Coordinator to support our property management team. This full-time, in-office role manages leasing across residential properties and serves as the primary contact for prospective residents.

You will handle inquiries, maintain records in AppFolio, and work with the Property Manager through review and lease preparation. Typical schedule is Monday–Friday, 8:00 AM–5:00 PM, with limited weekend work.

Qualifications

• Minimum 3 years in a business or real estate office environment.
• Excellent interpersonal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple tasks and maintain accurate records.
• Proficiency with Google Workspace and leasing platforms.
• Driver's license and reliable transportation.

Responsibilities

• Serve as the primary contact for prospective residents through phone, email, text, and online platforms.
• Maintain guest cards, prospect data, and leasing activity in the property system.
• Follow up with prospects and applicants through the leasing process.
• Know available properties, rents, qualifications, and leasing criteria.
• Coordinate rental applications and communicate next steps to applicants.
• Collaborate with the Residential Property Manager as applications move through review and lease prep.

Skills

Interpersonal communication

Organizational skills

Time management

Independent and team collaboration

Customer service

Tools

AppFolio

Google Workspace

Job description

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Residential Leasing Coordinator

SVN | Real Estate Associates is seeking an experienced Residential Leasing Coordinator to join our Property Management team in Durham, North Carolina.

SVN | Real Estate Associates is a full-service real estate firm providing residential and commercial property management, commercial brokerage, leasing, and other real estate services throughout the Triangle.

This is not a traditional onsite apartment community leasing position. Our residential management portfolio consists of rental properties located throughout Durham and the surrounding Triangle area. The Residential Leasing Coordinator works from our Durham office and helps manage leasing activity across the residential portfolio.

Your Role as a Residential Leasing Coordinator with SVN | Real Estate Associates

The Residential Leasing Coordinator serves as a primary point of contact for prospective residents and helps manage the leasing process from initial inquiry through application and lease preparation.

The position requires someone who can manage multiple prospects, properties, applications, and priorities while maintaining professional communication and accurate records. Successful candidates will be organized, responsive, comfortable working independently, and able to take ownership of responsibilities through completion.

Responsibilities

• Responding promptly and professionally to prospective resident inquiries by phone, email, text, and online leasing platforms
• Maintaining guest cards, prospect information, and leasing activity in AppFolio
• Following up consistently with prospects and applicants throughout the leasing process
• Maintaining a working knowledge of available properties, rental rates, availability, qualification requirements, and leasing criteria
• Maintaining and monitoring residential rental listings for accuracy
• Coordinating rental applications and communicating with applicants regarding required information and next steps
• Working closely with the Residential Property Manager as applications move through review, approval, and lease preparation
• Monitoring leasing activity and identifying properties receiving limited inquiries or applications
• Tracking prospect feedback and recurring concerns that may be affecting leasing activity
• Coordinating with Property Management, Maintenance, and Turnover staff regarding property readiness and availability
• Maintaining accurate leasing records, notes, and documentation
• Following Fair Housing requirements and company leasing procedures

Requirements for Residential Leasing Coordinator

• A minimum of 3 years of professional experience in a business office, property management office, real estate office, leasing office, or similar professional environment
• Excellent interpersonal and communication skills, both oral and written
• Strong organizational and time management skills
• Demonstrated experience managing multiple responsibilities, deadlines, customer communications, and administrative processes
• Strong attention to detail and consistent follow through
• The ability to work independently while also working effectively as part of a team
• Proficiency with Google Workspace and other business software
• The ability to learn and work efficiently within property management and online leasing platforms
• A valid driver's license and reliable transportation
• A professional attitude and strong work ethic

Previous residential leasing, property management, or real estate experience is strongly preferred. Experience with Appfolio or similar property management software is also preferred.

Schedule and Work Location

This is a full-time, in-office position and is not eligible for remote work.

Typical schedule

Monday through Friday

8:00 AM to 5:00 PM

Weekend work is very limited and may occasionally be offered or required based on business needs.

All SVN offices are independently owned and operated and are equal opportunity employers.

Job Type

Full-time

Schedule

• 8-hour shift
• Monday to Friday
• Very limited weekend options

Work Location

In person