Residential Installation Operations Manager

DH Pace; Olathe (KS); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

Life insurance

401(k) match

HSA

FSA

Voluntary benefits

Job summary

DH Pace is seeking a Residential Install Department Manager in Olathe, Kansas to lead the Residential Install team. You will oversee day-to-day operations, plan and manage schedules to meet commitments, and drive cost-effective labor deployment to maximize profitability.

The role requires strong communication, organizational skills, and the ability to develop and coach field technicians and office staff. Bachelor's degree preferred and prior management experience in a service/install environment

Qualifications

• Bachelor's degree is preferred.
• 3–5 years of management experience preferred; supervisory experience is a plus.
• Excellent communication and strong organizational skills are essential.

Responsibilities

• Manage day-to-day operations of the Residential Install department.
• Plan, manage, and implement schedules to meet daily commitments and ensure proper execution.
• Review workload and manpower to meet commitments cost-effectively.
• Ensure projects are completed timely, below budget, and to customer satisfaction.
• Review monthly financial/operational reports and work with front-line managers to improve.
• Improve field staff performance through regular reviews and coaching.
• Assist with hiring, training, and developing new employees.
• Other duties as assigned.

Skills

Management

Scheduling

Project management

Communication

Labor cost control

Education

Bachelor's degree

Job description

Residential Installation Operations Manager

Olathe KS

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Overhead Door Company of Kansas City™, a DH Pace Company, Inc., aspires to hire a Residential Install Department Manager at our Olathe, Kansas office. We sell, service and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs.

Job Responsibilities:

• Manage day-to-day operations of the Residential Install department.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
• Review workload and manpower to meet customer commitments in a cost-effective manner.
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer.
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees
• Other duties as assigned

Requirements:

• Bachelor's degree preferred
• 3-5 years of Management experience preferred; ideally will have supervisory or managerial responsibilities with a company that services or installs new equipment/products.
• Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must possess a Valid Driver’s License

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness