Commercial Service Supervisor

Dhpace; Olathe (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Employee discounts

Job summary

Dhpace is looking for a Service Supervisor for the Olathe, Kansas office. This leadership role involves scheduling jobs, problem-solving for service technicians, and ensuring customer satisfaction. The ideal candidate should have a Bachelor’s degree and management experience, as well as strong communication and technical skills.

We offer comprehensive medical, dental, and vision coverage, generous paid time off, and competitive compensation. Join a family-owned company with nearly a century in business!

Qualifications

• Bachelor’s degree and previous management experience preferred.
• Experienced using Microsoft Office applications.
• Must have a valid driver’s license and a good driving record.
• Strong aptitude for technical applications and mechanical systems.

Responsibilities

• Assist with daily scheduling of all jobs.
• Provide immediate problem-solving assistance.
• Monitor service technicians’ schedules for efficiency.
• Track jobs completed and follow up with customers.
• Facilitate processing of completed jobs and accurate billing.
• Perform employee performance reviews and document issues.
• Participate in planning process and establishing department goals.

Skills

Leadership skills

Customer service

Technical applications

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Why DH Pace?

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is seeking to hire aService Supervisor for ourOlathe, Kansas office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast‑paced service environment, please apply!

Job Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
• Provide immediate problem‑solving assistance to office staff or service technicians
• Constantly monitor in Real Time service technicians’ schedules in computer to maximize efficiency and profitability
• Track for jobs completed and place follow up calls to customers to ensure expectations were met
• Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
• Responsible for timely completion of all administrative paperwork associated with this position
• Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
• Participate in planning process and establishing department goals and objectives
• Other duties assigned by manager

Job Requirements

• Bachelor’s degree and previous management experience preferred, or an equivalent combination of education and experience may be considered
• Experienced using Microsoft Office applications
• Must have a valid driver’s license and a gooddrivingrecord
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Strong aptitude for technical applications and mechanical systems

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities