Residential Installation Operations Manager

D.H. Pace Company, Inc.; Olathe (KS); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Life insurance and disability coverage

401(k) with employer match

HSA and FSA options

Job summary

DH Pace Company, Inc. in Olathe, KS is seeking an experienced Residential Installations Operations Manager to lead the department, plan schedules, and drive cost efficiency while ensuring high customer satisfaction.

You will oversee day-to-day field operations, manage labor costs, review performance reports, and support hiring and development of staff to deliver top-tier service.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of management experience; supervisory or managerial responsibilities preferred.
• Ability to manage and develop field technicians and office personnel to maximize profit.
• Excellent communication and organizational skills; strong mechanical aptitude.
• Valid Driver’s License required.

Responsibilities

• Manage day-to-day operations of the Residential Install department.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
• Review workload and manpower to meet customer commitments in a cost-effective manner.
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer.
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews.
• Will assist with hiring, training and developing new employees.
• Other duties as assigned.

Skills

Management experience

Excellent communication

Organized

Mechanical aptitude

Education

Bachelor's degree preferred

Job description

Residential Installation Operations Manager

Olathe KS

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Overhead Door Company of Kansas City™, a DH Pace Company, Inc., aspires to hire a Residential Install Department Manager at our Olathe, Kansas office. We sell, service and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs.

Job Responsibilities:

• Manage day-to-day operations of the Residential Install department.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
• Review workload and manpower to meet customer commitments in a cost-effective manner.
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer.
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees
• Other duties as assigned

Requirements:

• Bachelor's degree preferred
• 3-5 years of Management experience preferred; ideally will have supervisory or managerial responsibilities with a company that services or installs new equipment/products.
• Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must possess a Valid Driver’s License

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness